Warranty card: value for customers

On all products there is a certain guarantee from two weeks to 36 months, which depends on the manufacturer's service policy. Guarantee obligations confirms the warranty card, as well as a payment document in the form of a check or a bill of lading, which in the original is provided to buyers together with the purchased goods.

You can return or exchange the purchased products according to certain rules:

• the goods were not used;

• its presentation is preserved;

• the packaging is not damaged, and the products are fully equipped;

• the buyer presents a settlement document certifying the fact of purchase and sale, as well as a warranty card issued by the seller.

I must say that warranty service is provided by service centers authorized by manufacturers. To receive this service free of charge, the buyer must present a warranty card. It should specify the following:

• model;

• the date of purchase of the goods;

• its serial number;

• guarantee period.

It should be noted that in order to obtain full warranty service, the buyer must keep the warranty card for the entire service life.

The service center carries out diagnostics of the goods and issues an appropriate conclusion. There may be three options:

• the warranty card is useless in cases when the goods receive mechanical damage due to violation of the rules of operation;

• it is valid in cases where mechanical damages are absent and the products purchased are subject to repair;

• in cases where there are no mechanical damages, but the goods are not subject to repair through the fault of the manufacturer, they must exchange or return the money.

For this you need to present:

• Complete product;

• warranty card;

• documents that confirm the fact of payment;

• conclusion of the service center, which indicates significant defects in the goods.

From the above it becomes clear that the warranty card is an extremely important document that should be stored and presented for replacement or return of the purchased products, the quality of which for certain reasons does not satisfy the buyer.

I must say that there are cases when the check is preserved, and there is no warranty card. In this case, buyers are interested in whether it is possible to conduct a free repair or replace the goods.

If a person has lost a warranty card, lawyers are advised to present a technical passport or other documents that replace it. In case of his absence, the issue can be resolved in a judicial procedure.

The seller also needs to provide a receipt for the goods. If this document has also been lost, then buyers are protected by the law, which allows you to confirm the purchase of goods with the help of testimonies of witnesses. In the absence of a technical passport and a warranty card, sellers have the right to refuse to replace the product with certain shortcomings. In this case, you can go to court, because there is a chance that this question will be decided in favor of the buyer.

It is worth noting that the warranty card for shoes and, for example, on household appliances is characterized by different terms and conditions, under which the goods can be returned or exchanged, so you should carefully read all the rules before you make any claims to the seller.