Could not complete the Touch ID configuration on iPone, or it stopped working

Starting with the iPhone 5 and iPod 4 on devices appeared fingerprint scanners. Of course, such protection was to the taste of users who immediately began to use all the benefits of "apple products". However, after a while, numerous complaints began to appear on the official support website of Apple that it was not possible to complete the configuration of the Touch ID. Such a useful solution was absolutely inactive? Or the problem can be solved? Let's consider more in the article.

Causes

There are many factors that can affect the operation of the smartphone. Some associate that it was not possible to complete the configuration of the Touch ID, with the updated design of standard applications, new Siri functions, changing the CarPlay interface and many others. However, the reasons can be much trivial than it seems at first glance.

Most often, problems with the scanner appear at negative temperatures. In this case, the configuration of the Touch ID can not be performed due to the fact that the touchscreen has simply frozen and can not read the biometric data of the user. In addition, in cold weather, the papillary pattern on the fingers of a person also changes. Of course, this can not be seen with the naked eye, but for sensitive technology this is a huge problem. Therefore, if you failed to complete the setting of the Touch ID, go back to a warm place and try to repeat the procedure anew, when the device and your hands are warmed.

The second common cause is dirt and moisture. If you try to adjust the scanner in the rain or in cloudy weather, when the outdoors is dominated by high humidity, then, most likely, nothing happens. The same goes for dirty hands. Again, outwardly the fingers may look clean, but for the scanner this will not be enough.

Of course, there are more serious reasons that the Touch ID configuration was not completed. Quite often the problem arises due to incorrect configuration or a short program failure. Also, the reason can be covered in the hardware.

Correct setting

In order for the Touch ID to work properly, you need to configure it. To do this correctly, you need to perform the following steps:

• Make sure that the "Home" button is clean, there is no moisture on it. At the same time, the hands must be dry.
• Go to phone settings and select "Touch ID password". Enter the code combination.
• Press "Add imprint" and quietly touch the "Home" button without pressing it too hard.
• Hold your finger in the stationary state until the device starts to vibrate.
• Repeat the procedure. The finger should be lifted several times and pressed again to the button. It is recommended to slightly change its position.
• A new menu will appear on the screen, where you will be prompted to adjust the capture of the print. To do this, you need to take the phone into your hand in the most convenient way and apply a finger pad to the "Home" button. This procedure is also repeated several times.

If you still can not finish the configuration of the Touch ID, then you can try to attach another finger. Or use a different method.

Restore the work of Touch ID

To roll back previous changes and set new parameters, you must perform the following steps:

• Go to the main menu and select "Touch ID" again.
• Enter the access code and delete the old biometric data.
• Repeat the process of adding a "cast".

If you still can not complete the Touch ID configuration on the iPhone, you can try to restore the system through a backup that was previously done in the cloud storage or on a PC. To do this, connect the device to the computer and go to iTunes. Then, just click the "Restore" button and select the desired backup date. After the restoration, it is necessary to re-enter the biometric data, as described earlier.

If the problem is hardware

If there is not a software failure and you can not complete the configuration of the Touch ID, the cause may be hidden in the device itself. Probably, the plume of the Home button is gone. To solve such a problem, you need to carefully disassemble the phone. Then you need to disconnect the cable from the button, specify if it is damaged, and re-insert it. In some situations, this helps to correct the error.

However, without proper experience, it is not necessary to conduct such experiments. If the user is confident in their abilities, then before performing such operations, you must always save all data from the smartphone.

If the Touch ID stops working in the App Store

Very often, users notice the problem with the scanner only when they go to the official Apple store. However, if the print is not removed from the App Store, it may also indicate a malfunction.

In this case, you must do the following:

• Go to the settings and go to the "Password of the Touch ID".
• Enter the code and find the "Usage" section.
• Disable the App Store and the iTunes Store.
• Restart the device.
• Again go to the settings and repeat the procedure, only this time the shops need, on the contrary, activate.

This usually helps to get rid of bugs.

Support

If none of the above does not help, do not despair. Experienced Apple technical support staff can help you figure out why you can not complete the Touch ID configuration. To do this, you need to go to the official website of the company and create the appropriate ticket. Or you can search in already asked questions. Most likely, the site has a large number of branches of discussion with similar problems. If the consultants offer to do everything that has already been announced, then it remains only to go to the service center and try to diagnose the device. Before this, it is worthwhile to copy all the data from the phone again.