Ural Airlines: passenger reviews

The quality of the flight directly depends on how competently the airline operates, which provides air transportation services. In this article, we will discuss feedback on the carrier "Ural Airlines." What are the features of the company in question? What are its advantages? What are negative reviews of passengers?

Reviews

The responses to the services of the carrier in question are very contradictory. What features does Ural Airlines (airline) have according to reviews? The reviews are underscored by coordinated actions of technical support, professionalism of pilots, friendliness and courtesy of flight attendants.

What, then, is contained in the negative reviews? As the analysis showed, discontent arises precisely among those passengers who have not thoroughly studied the rules of the flight established by Ural Airlines. Reviews of such a plan, as a rule, reflect difficulties with the return of tickets, payment online, changing the city of destination or departure, payment of additional baggage.

Next we will consider all the points mentioned in the reviews, in more detail.

About company

The considered carrier occupies one of the leading positions of the rating of Russian airlines of the outgoing year. In 2016, almost five and a half million passengers took advantage of his services. The company offers air transportation services, opened more than 250 different destinations.

The main aircraft of the Ural Airlines fleet are Airbus A320. The reviews say that flying on board these aircraft is comfortable and safe. In the current year, active work was carried out to update the park.

Self-check-in at the airport

This service is offered through self-service kiosks. They provide customers of airlines that have electronic tickets, the opportunity to register for a flight company Ural Airlines. Reviews (Moscow-Simferopol or any other direction) report that in all areas the procedure is proceeding successfully. Such registration begins one day before the time of departure and ends an hour before it.

Why use this service? You are no longer afraid of queues to the standard check-in counters at the airport. This is an opportunity to register in advance and choose a suitable place in the salon. You can not only go through the procedure yourself, but also arrange those who travel with you.

What are the restrictions on obtaining the service in question?

It can not be used by passengers of the following categories:

• On a stretcher;
• With limited mobility;
• Deprived of sight or hearing unaccompanied;
• Seriously ill patients;
• With a guide dog;
• Unaccompanied minors.

If you have baggage that exceeds the allowable weight, pets or birds, you need to transport weapons or ammunition, if you need medical assistance during the flight, you will not be able to pass an independent registration. Another exception is deported passengers.

Onboard menu

The airline pays special attention to food on board. Business class passengers will be offered to choose from several snacks, desserts and hot dishes, as well as non-alcoholic or alcoholic drinks. There are also individual menus:

• Fish;
• Vegetarian;
• Children's;
• Muslim.

Passengers of economy class are offered hot meals, cold snacks, drinks and confectionery depending on the duration of the flight.

Baggage

What do Ural Airlines give feedback in this respect? Baggage can be transported free of charge under certain conditions.

If the passenger is a child from birth to the age of twelve, then the norm is ten kilos of luggage and five hand luggage.

If the passenger is a teenager of twelve years old or an adult, then the norm is twenty kilos of luggage per seat and five hand luggage.

Weigh and pay separately:

• Objects weighing more than fifty kilograms;
• Flowers or greens weighing more than five kilograms;
• sport equipment;
• musical instruments;
• Mopeds;
• Boats;
• Spare parts for vehicles;
• Motorcycles;
• Motor scooters;
• Cars.

Some flights have their own rules for free transportation of things. For example, such features are inherent in the Moscow-Baikonur-Moscow flight.

For the economy class:

• Baby - 0 kilograms of luggage and hand luggage;
• Child from two years to twelve - fifteen kilograms of luggage and five hand luggage;
• The adult client is fifteen kilograms of luggage and five hand luggage.

For business class:

• Baby - 0 kilograms of hand luggage and luggage;
• Child from two years to twelve years old - thirty kilograms of luggage and ten hand luggage;
• Adult client - thirty kilograms of luggage and ten hand luggage.

Transportation of unaccompanied children

Sometimes you have to send a minor child on your trip yourself (that is, no one accompanies it in flight). Does this service provide Ural Airlines? The reviews confirm this fact, but draw attention to the fact that such a flight is possible only on direct scheduled flights.

There are some age restrictions. So, children from five to twelve years can fly unaccompanied only through the territory of the Russian Federation or CIS countries, from six to twelve years - and through the territory of far abroad countries.

On board, there may be more than four unaccompanied children at the same time. If there are passengers with disabilities on the same flight, the number of small unaccompanied travelers can be adjusted. This is necessary to ensure security on board Ural Airlines ("Ural Airlines").

The reviews draw attention to the fact that the age of a child who must travel unaccompanied is determined at the time of the commencement of carriage directly from the airport of the country of departure. At the request of parents, this service can be provided to adolescents up to eighteen years of age.

There must be an application for the transportation of unaccompanied children, which complies with the rules of Ural Airlines. Reviews say that this is a simple task. The application should be filled in by the parents at the time of purchase of the ticket for an unaccompanied child. The document must be made in four copies and at least three days before the day of departure.

It is possible to carry out such a flight only to those airports in which the regular staff of the airline in question or their agent partners are permanently stationed.

For the flight of an unaccompanied child, a specialized fee is required. It varies depending on the distance of the flight. So, if we are talking about flights on the territory of the Russian Federation and CIS countries, it is thirty euros, about flights to foreign countries - fifty euros for each segment of the flight.

Transportation of passengers with limited mobility

And this service is provided by employees of Ural Airlines. The passengers' testimonials confirm that this kind of transportation is carried out professionally and qualitatively. On the part of the staff, a human, understanding attitude is felt.

In order to get the service, it is important to agree in advance the availability of special needs for the passenger with the airline Ural Airlines. Reviews recommend that you do this at the time of booking at the ticket office or call the customer support in advance.

Important: All airports in the Russian Federation provide this service free of charge. However, foreign airports may require additional payment for similar actions. This nuance is better to clarify for themselves in advance in the appropriate service of a specific airport.

Medical staff will provide escort for the passenger with special needs from the check-in desk and directly before boarding the plane. At the airport of departure, a wheelchair can be taken to the luggage and transported for free. Travel across the airport will help employees of Ural Airlines. The reviews say that everything passes as quickly as possible.

Store on board

Passengers have the opportunity to purchase some goods directly on board the aircraft. Among the presented products you can find souvenirs, printed products, alcohol, confectionery or soft drinks. Payment can be made both with the help of cash, and with cards of various banks ("Visa" or "MasterCard"). On board any Ural Airlines aircraft (testimonials show that passengers appreciated this) there is an opportunity to use the terminal. The only nuance: for each card there is a restriction on purchases in the amount of one and a half thousand rubles. It is also necessary to have with you any document that would certify the identity of the passenger.

The result

"Ural Airlines" - an airline that provides high-quality services for the transportation of passengers by air. The reviews confirm that when you thoroughly familiarize yourself with the rules of the flight, no unpleasant situations will occur with you, and the employees of the carrier company will happily go to your meeting.

Choose the best! Fly with "Ural Airlines".