OneTwoTrip: reviews and reality

There is no strength to stay at home when the whole world is shouting to you: "On the road!" To those cities where I have not been to those countries that have not yet seen. And you wake up from anticipation. On the lips like the smell of the sea. He disturbs the frozen wind and forces to reach out his hand to reach the tablet and hammer into the search engine: "buy an air ticket."

At least five systems for online sale of air tickets occupy leading positions in the issuance of search engines. The first place today belongs to OneTwoTrip com, reviews about which are often negative. Negative assessments are no longer due to the fact that the service is so bad, but because we have more to criticize than to praise. Having spent a sufficient amount of time studying the topic "OneTwoTrip: reviews", you understand that in two out of three cases the history of the victims remains unsaid. That is, someone writes about a problem, but that's how it resolved - it's not clear.

All the conflict situations with OneTwoTrip (air tickets on which, it is necessary to say, cost on the average by 15-20 percent less) are reduced to: no return of money, not informing clients about changes in the flight and "incomprehensible cancellations".

The question of refunding money depends on two things: how carefully the terms of buying a ticket were read and how quickly the air carrier will be able to carry out a refund. There are a number of subtleties (for example, non-use of a part of the flight), under which the return ticket is canceled. And there are a lot of such nuances.

The issue of informing about the change in the time or date of departure, cancellation of the flight can be resolved both independently (on the airline's website) and automatic updates (their cost is 200 rubles from the order).

"Unclear cancellations of tickets" arose as soon as the computer appeared in the reservation system. Technical problems in conjunction with the inattention of a person immediately turn "incomprehensible cancellations" into understandable and explainable. So the resource OneTwoTrip, reviews about which could be more loyal, nothing, in terms of work disruptions, is not different from most other services.

Both clients and employees of the Internet resource should be more responsible to each other. In the system of online ticket sales, there is often no specific person who did something wrong. Too many factors: the airline decided to change the flight and did not notify the representatives of the online resource; An automatic system failure occurred; Inadvertently the rules of using the air ticket were read; The same surname was booked on different resources, and the airline reservation system automatically "threw" it out of the lists, deciding it was a malfunction or someone trying to trickery. Reviews about whether OneTwoTrip, reviews about another resource - the difficulties of online purchases are always the same: problems with money transfer, problems with the design and receipt of tickets, etc.

If we talk about the capabilities of OneTwoTrip, the interface is simple, convenient and understandable. In addition, you can contact the operator to buy tickets online, following his advice. For regular customers, there is a system of bonuses and an airline booking system up to 5 working days. In addition, when choosing a ticket, you can use the system of filters by the time of arrival and departure, at the airport, you can see the dynamics of prices for the nearest dates. When registering in the personal account, a notebook is created, and if you enter contact information in it, the next time the fields are filled in automatically. There is a possibility of booking hotels. Honestly, if I left feedback on OneTwoTrip, I would write: "Great site. I have been buying tickets for three years already, and there have never been any problems. "