Modern Hotel: Personnel Selection For Hotel

The owners of modern hotels are trying to meet European standards, a significant role in the image and work of the hotel is played by staff . More precisely, the staff is the face of the hotel. In addition to the situation, hotel visitors pay attention to the staff, and it is the employees who form the further impression of the client to the hotel. A good staff will easily locate a visitor to him, will give an incentive to further visits to the hotel and will attract new customers (here recommendations already work). An unscrupulous employee can easily spoil the reputation of the hotel, thereby pushing away present and future visitors. Accordingly, such a question as the selection of personnel for the hotel should be solved with special care and planned.

In each hotel there are maids, concierges, guards, waiters, chefs and hotel managers. The positions are quite different, but all employees work closely with clients, which imposes certain duties on all personnel. In large hotels, in addition to these workers, there are often posts such as doctors, croupiers and animators. In any case, whether staff are recruited for a new hotel, or personnel replacement is required, recruitment will be a fairly responsible procedure.

First of all, it is necessary to pay attention to professional skills of applicants. Appropriate education, work experience for the staff of a serious hotel will be simply compulsory. Do not need to take a security guard or doorman former factory watchman, the manner of communication and method of work will radically differ from your expectations. Also, the woman who has worked for many years in the public canteen will not be suitable as a waitress.

When selecting personnel, do not forget about face control. Remember that almost all of your employees will communicate with visitors to the hotel to some extent, so employees should always look good. This does not mean that you have to choose only models, but a decent and tidy kind of staff will be pleasant for every client.

We all know that there is a certain classification of human psychotypes. People are all different, and choosing a specific person for a particular position, you should always pay attention to his psychotype. Phlegmatic perfectly suits the role of guard, but, for example, the cook should be quick and quick. Needless to say, unbalanced applicants and people with "weirdness" should in no way be included in the hotel staff list.

Recently, many companies began to conduct a stress test. This procedure is not necessary, but in some cases it helps to make the right choice. Yes, and the bidder, reacted with loyalty to this type of verification, once again convince the leadership of the correctness of their choice. Maid-keepers, waitresses and security guards often have unforeseen situations, therefore, when selecting employees for these places, one should learn as much as possible about their stress-resistance.

So, pick up personnel for the hotel usually instruct HR staff, but not every hotel has such a department. In the event that you do not have a staff member, you can contact the recruiting companies. Such firms qualify candidates for any positions. Also, there are agencies that specialize specifically in the hotel business, they can more competently pick the right employees for you.