Dispatcher: job description of the dispatcher

The profession of the dispatcher since its appearance was considered very important and in demand. About varieties of dispatchers, as well as their functions and rights will be described in this article.

Who is the dispatcher?

The job description contains the following definition of the employee in question: a dispatcher is a person engaged primarily in the management and regulation of the course of production. This includes the management of transportation, work in emergency services, at the airport, in a taxi, etc. The dispatcher does not need to have a higher education. It will be enough to have only a small work experience and a secondary vocational education. It is also worth noting that the employee in question must possess a number of certain qualities and traits of character. This includes, for example, good memory, stress resistance, goodwill, efficiency, etc. The dispatcher must also have good diction, literate speech and organizational skills. It is also worth noting that the profession in question is suitable mainly for females. The same salary depends on the place of work.

Does the dispatcher have a career opportunity? The job description contains only a note about the possibility of retraining for related professions.

Responsibilities of the dispatcher in production

As already mentioned above, there are many varieties of dispatchers. However, it is worth considering only representatives of the most important spheres. For example, you can take a normal production environment. At any large enterprise there is a whole department of operators and dispatchers. What exactly do they do? Here is what the job description of the dispatcher of production prescribes:

• Control over all necessary documentation;
• Transfer of information to the accounting (in accordance with established norms);
• Keeping a journal on the launch of the necessary products in production;
• Work with documents for the purchase of goods;
• Inventorying;
• Work on accepting orders.

Above were listed the main functions by which the dispatcher should be allocated. The job description, however, fixes a slightly more complete list of duties.

On the rights and responsibilities of the dispatcher in production

Any officially working person has certain rights. Not an exception is a professional like a dispatcher. Job description of this employee fixes the following provisions and points:

• The right to dismiss or suspend from work persons who do not perform their functions, are in a state of intoxication, committing offenses;
• The right to offer ideas to the management that can positively affect the work of the enterprise;
• The right to petition the authorities for certain employees (on encouragement, punishment, removal).

And for what the dispatcher is responsible? Here is what the same working instruction prescribes:

• Violation of terms of work;
• Poor performance of their work functions;
• Failure to comply with orders or orders from superiors;
• Committing offenses, etc.

Above, only a small part of those moments for which the dispatcher is obliged to bear responsibility was named.

Senior dispatcher: who is this?

The senior dispatcher is a professional who manages the headquarters of operators or dispatchers with the qualifications below. Naturally, such a person must possess a wide range of knowledge and a large number of functions. Here is what the job description of the senior dispatcher contains about the necessary knowledge of the employee:

• Legislative, normative acts and documents, basic methodological and production materials;
• Production technology;
• The fundamentals of production organization;
• All the necessary product range;
• Methods of planning and organization of processes;
• All relevant standards and much more that the senior dispatcher must know.

And what about the duties of the representative of the profession in question?

Functions of the senior dispatcher

As already mentioned above, the senior (or chief) controller has a very large number of responsibilities. To tell about all it will turn out, therefore it is necessary to allocate only the most basic functions. These include:

• Work on the organization of effective production and production;
• Implementation of methodical guidance of all available operator and dispatching services;
• Organization of optimal conditions for raising the level of qualifications of employees;
• Ensuring safe and relatively comfortable work in the headquarters of dispatchers;
• Timely control over the course of production;
• Ensuring timely receipt of all necessary documentation;
• Summarizing the work at the headquarters, giving them to their superiors and much more.

Duties of the Housing and Communal Services Manager

Housing and communal services can not do without the professional work of the dispatcher. What functions does the representative of the profession in question perform in this area? Here is what the job description of the housing and communal services manager prescribes:

• Control over the housing and communal services departments, supply them with all necessary materials (inventory, documentation, programs);
• Regulation of housing and communal services with the help of calendar programs, production plans, replacement tasks;
• Work to ensure organizational capacity, ensure a rhythmic and smooth movement in the workplace;
• Control over the observance of the norms in the sections and in the departments (we are talking about transport lots, terms of production, etc.);
• Taking measures to identify violations and eliminate them;
• Control over effective use of all vehicles available in housing and communal services;
• Management of the operator department.

Thus, the job description of the dispatcher of the housing and utilities infrastructure most accurately and voluminously prescribes all the necessary functions of the employee in question.

Obligations of a motor vehicle dispatcher

Another specialist, which should be considered, is the dispatcher for motor transport. As a rule, such employees are in taxi offices, in municipal transport organizations, in various private firms, etc. What can be said about the duties of such specialists? Here is what the job description of the motor vehicle dispatcher prescribes:

• Receipt and registration of forms and travel sheets, their completion and registration;
• Registration of all necessary documentation for every day;
• Checking the correctness of the documentation;
• Control over the readings of the speedometers, recording all the necessary data for the reports;
• Documentation of fuel costs, transfer of such securities to the accounting department;
• Submission of statements to the authorities and accounts department.

Above, all the basic functions that are prescribed by the job description of the dispatcher for transport were mentioned. Depending on the place where the representative of the profession in question is working, the number of duties may vary slightly.

About the Rights and Responsibilities of the Motor Vehicle Manager

What rights does an officer of a motor vehicle dispatcher have? Here are just the most important points:

• To demand from drivers timely passage of pre-trip medical examinations ;
• Report to the authorities on all violations found in the workplace;
• To offer the authorities plans, ideas for improving work in the enterprise;
• To get acquainted with all the necessary documentation, one way or another concerning the dispatcher's work;
• Request such documentation from the authorities.

The responsibility of the specialists in question practically does not differ from the responsibility of any other employees. So, the job description of the dispatcher of the transport department prescribes that the person is obliged to bear responsibility for offenses in the workplace and for failure to comply with the requirements of the authorities.