Many organizations use extensions to communicate with different departments, which are a numeric identifier. However, a subscriber who needs to connect with a particular employee sometimes has difficulties. Especially often, problems arise in those who call from a mobile phone.
How can I tell if you have an extension before you?
Before dialing an extension from your mobile, you need to determine whether it is in front of you. In the contact data of many companies for departments with extensions there are several digits after the main number, which are usually enclosed in brackets. Or they write the word "additional" before them. They represent the code of an employee or department, which is determined by the serial number of the device for connection to the PBX. In this case, the PBX can be virtual and forward from the multi-channel number to Skype calls, mobile and ordinary city numbers located in various branches.
How do I dial an extension from my mobile?
Unlike a stationary mobile phone, mobile phones automatically switch to tone mode. In a stationary device, before dialing an extension phone number, you need to press *, and this will help him to switch to tone mode. From phones that have a disk for dialing, calls to such numbers will be difficult and possible only if the connection is made by the operator, not the answering machine. Questions arise from owners of smartphones on Android or iOS. The keys with numbers on the call are usually folded. And it is necessary before calling the extension number from the mobile, to call this keyboard on the screen by pressing the symbolic icon. For phones with the Android operating system, it is an icon in the form of ten small squares, nine of which are located on the top in three rows, and one from the bottom. When dialing additional digits on the mobile you will hear the characteristic sounds in the dynamics.
Two options for connecting to an extension number
In the first case, you will need to dial the main number for the call. Then wait for the answer of the operator or an answering machine and listen to the entire message. Then you need to dial the digits of the extension number, and a connection will occur. You will need to call back if you fall into the wrong department, and the person who answered the call will refuse to switch you. Although usually employees of large firms are quite loyal to the callers and transfer the call to the necessary department. The second option of dialing an extension from a mobile phone is not to wait for the end of the message, but immediately continue to enter additional digits. In this case, a connection may fail or an error may occur. Owners of smartphones based on modern platforms can reduce the time for listening to the entire message.
How can I dial an extension on my mobile phone if you have a smartphone?
For owners of mobile phones, the problem is that the operator starts to withdraw money from the phone account from the moment of connection. Therefore, if the call to the line is not free, then users try to do without listening to the message with the names of departments and numbers. Holders of smartphones can dial any extension numbers using the pause button. To do this, you need to dial the necessary numbers, wait for the connection. Then click on the pause (its icon is usually located on the call screen) and enter additional digits. You can try to start the input right after the connection, without pressing the pause button in advance, but this option does not always work. With any error in this case, it's best to hang up and call back. That's all, now you know how to dial an extension on your mobile phone.