A concierge is who? Everything you need to know about the future profession

In European countries have long been accustomed to the fact that the concierge is the face of a house or a hotel. From how professionally he performs his duties, very much depends. For example, will his guests feel comfortable. Therefore, the requirements for this category of employees are very high. And who got into this position is not taken. As for Russia, here, alas, the profession of the concierge is not so prestigious. And yet many still want to get this place. And therefore let's talk about what the duties of the concierge are. Where are these specialists in demand? And how much they are paid today?

The history of the profession

Looking back, it should be noted that the concierge is a very ancient profession. So, the first such workers, called cumcerge, appeared in Europe at the end of the XII century. In those days so called servants who watched the candles in the castle. Naturally, over the years the list of their duties has greatly increased, but they still did not reach modern concierges. Their sphere of activity was somewhat different.

But the profession of the concierge as such appeared only at the beginning of the XX century. For the first time it was included in its service by the owners of the Grand Hotel chain. Then the services of these employees came to the liking of the guests. And soon they began to appear in other hotels. And in 1952, the first International Concierge Congress was held, at which the generally accepted rules of conduct for these employees were established.

Features of concierge in hotels

The hotel concierge is primarily a person who is responsible for the comfort of the guests. Especially those who stay in the hotel rooms for a long time or are regular customers. In this case, the concierge is obliged to remember their faces and do everything possible to satisfy their needs. For example, a good employee knows everything about the tastes of his customers: from a type of tea, ending with a favorite performer.

In addition, the concierge is the link between the guests and the staff. It is through him that people call in their number, say, a locksmith or a waiter. In this case, the concierge himself must ensure that his wards do their job well.

Concierge in an apartment house

It should be noted that the job description of the concierge working in a multi-storey building is very different from the one used by hotel employees. So, this subspecies of workers is engaged not only in internal, but also external cares. In particular, most of the work related to the cleaning, repair and gardening of the territory adjacent to the house falls on them.

And yet the main task of the concierge is to maintain order within the building itself. He ensures that no one disturbs the residents of the house, and even less hooliganism. Also, the concierge is responsible for cleanliness in the entrance, on the stairwells and in the elevator. In addition, this employee often has his own set of keys in case the owner loses his.

Examples of concierge duties

In order to experience this profession, we will give a short list of those duties that can contain the job description of the concierge. So, this employee needs:

• Know the face of all the guests.
• Talk only in a polite tone.
• In a timely manner, provide all the necessary information to your customers.
• Competently keep records of visitors, as well as record all their guests there.
• In time, notify tenants of possible interruptions with water, electricity or heating.
• If necessary, monitor the quality of repair, cleaning or disposal works.
• In case of emergencies, timely report them to the relevant services.
• Listen to all complaints and recommendations from residents or residents.

How to become a concierge?

So, everyone who received a full secondary education can settle for this post. As for professional skills, they are trained at the entrance courses or directly at work. However, if we talk about large hotels, then everything is much more complicated. First, preference is given to those applicants that they have a pleasant appearance and a well-suspended language. Secondly, concierge can only steel those who have excellent memory or are able to competently keep records of customers. Thirdly, no decent hotel will take a staff member with a dubious past or a criminal record.

Advantages and disadvantages of the profession. Salary

If we talk about positive aspects, we should note the high demand in the labor market. This is especially true of large cities, because the metropolitan area is well-developed hotel business and constantly erected new high-rise buildings. Among the minuses, the main thing is a complete lack of career growth. I mean, having chosen this path for myself, a person completely deprives himself of the opportunity to achieve a higher position. Exceptions are those cases when it is a question of time work.

As for wages, she also wants the best. On average, a concierge working in a multi-storey building receives 15-20 thousand rubles a month. But employees of elite complexes and hotels can count on more favorable conditions. Their wages are viriruetsya within 35-45 thousand rubles.