Transport company "Business lines": recall. Cargo transportation in Russia

Modern delivery services are distinguished by their speed and quality of work. Thanks to them, a load of any size can be transferred in the shortest possible time for thousands of kilometers. However, if you use the services of a carrier on an ongoing basis, the quality of the work of such a service is of great importance to you. After all, sometimes companies to send goods we trust the most important.

In this article we will give a description of one of the well-known in Russia company "Business lines". A response left by some of its clients; Characteristic on the official website; The recommendations that we will be able to find - all this will be used to more fully describe the activities of this service, to give you the opportunity to understand for yourself how well the company fulfills its duties. And, of course, at the end of the review, we will try to give some general point of view as to what this service is.

About company

First, let's say a little about the very institution and activities that it leads. So, as noted on the website of the representative office, the company has been successfully operating since 2001. During this time, it successfully served more than 2 million customers, many of whom, according to reviews, were satisfied with the quality of work.

Throughout Russia you can meet the offices of the company "Business lines". Moscow and St. Petersburg at the same time are "native" cities, where the most representative offices of the service are located. In addition, judging by the services provided, most often the company cooperates with clients from these regions.

For details on how the delivery of "Business lines" is carried out and what the service offers, see the next section. It should only be noted that the vector of activity of this organization is the focus on the positive result: customer satisfaction, task fulfillment in the shortest possible time and constant increase in efficiency.

The services

So, as you already understood, we are talking about the transport service, so there is no doubt that its main function is the transportation of goods. Indeed, this transport company has a whole logistics network that operates on its own fleet of vehicles. The main task of this whole mechanism is to deliver goods as quickly and efficiently as possible while saving the client's time and money. However, there are several types of delivery. What is more suitable for him, the client of the company "Business lines" chooses. The cargo can be sent from one warehouse of the service to another, from the customer's house to the warehouse and from home to home (variants can be combined in any other way - it does not change the essence).

Other

In addition to sending and transporting goods, it is also worth paying attention to the possibility of ordering a storage service (in case you have nowhere to install a consignment for a certain period.) Still here to improve the quality of the service there is the possibility of insurance of things sent or taken with you in order to prevent Troubles and protect their interests in the goods that travel a certain distance.All in fact it is known that on the road can happen anything - to prevent this situation and there is this function that allows the possibility To pay losses to customers "Business lines".

Tracking of the consignment is also available here. However, we will talk about it a little later.

Cost and Prices

As with any company providing services, the "Business lines" (the feedback of any of the clients will confirm this) has its own tariff scale. Since it is most often a set of variables in the form of the weight of the goods, category, dimensions or range of dispatch, the client is offered a special automatic calculator, with which it will be possible to calculate the price of the shipment. This option, of course, is not new - it was installed on the sites of many major services for the delivery of goods in Russia. Now, in the case of the "Business Lines" company, cargo tracking is no longer a problem. However, more on this later.

To ensure that the client does not penetrate into all the details of how the tariff is performed, here, in addition to tracking, the form of automatic price calculation is also provided. In it, you just need to specify the options for how the delivery will be carried out - in what form, if additional services are required (packaging, goods inspection, etc.), what are the parameters of the cargo itself. With all this in mind, the final cost of how much the "Business Lines" delivery costs will be determined.

As you can see, the transport company makes it possible to calculate all this without getting up off the couch. At the same time, everything is extremely simple and understandable even for the average computer user. This is actually a very correct approach from the company "Business lines". The cost of delivering cargo is always an important criterion, which customers are guided by when choosing a service for further cooperation.

Tracking number

The cargo tracking system deserves special attention. With her help you can see where your things are, when they arrive at their destination approximately and they can be picked up at the office "Business Lines". Tracking the goods on the waybill is very convenient, because it also helps to calculate when it is more convenient for the recipient to come to the warehouse with the document. And in general, such an approach in logistics allows, first, in time to inform the client about where his cargo is located; And secondly, it provides additional guarantees that your package will not be lost somewhere on the road, and you can absolutely safely pick it up as you arrive at your destination.

Tracking number contains an invoice. "Business lines" represent it to all clients without exception. Also, other companies carrying out activities in the field of delivery must also act. The code of tracking is accepted to inform both the consignee and the sender of the cargo for the comfortable work of both parties. So, according to the classical scheme, cargo tracking is organized in the company "Business lines".

Personal Area

By the way, we did not specify one important detail. The company's customers, as they are registered, are individually provided with a personal account. In it they have the opportunity to conduct all those operations, of which we wrote above - to do the pricing, to view information about their orders, to monitor the movement of the latter. The presence of such an authorization system on the site makes it convenient to interact with the system. Plus, in the future, the service can charge more active users with some loyalty points for the choice and continuous use of their service.

Support

Do not forget here and about customer support. You can contact the company representatives in several ways. This, of course, is a hot line - a phone number with which everyone can ask a question to the company employee and get an answer to him; For greater comfort of users, an electronic form of communication is also provided here: correspondence or an appeal to an online chat. This applies to cases where the situation is not so urgent to make a call, but it is important for a person to know the answer to the question that interests him.

Finally, you can always contact the representative of the company "Business lines". The mode of operation at each of the 167 points is different, you can find it on the official website. Most often the department works on weekdays from 9 to 18 hours, and on weekends - from 10 to 15. Reception and processing of orders for transportation at the address of the recipient are held constantly.

Characteristics

To describe how "Business Lines" works, the feedback of each client must be taken into account. We, as far as selecting material about the service, were able to find some of them and made their own conclusions from them. In the process of selecting such information, different sites were used for more objective evaluation. Here's what we managed to find, divided into two groups - laudatory recommendations and, on the contrary, negative characteristics on the part of clients.

Benefits

Positive feedback is most often noted by the friendly attitude of the company's employees, they mention the low prices for "Business Lines" services. Moscow is the leader in the number of such recommendations, and this is understandable: apparently, there is more careful control over the quality of service. Perhaps the central offices have more stringent monitoring of recruitment or an improved system of logistics processes. Whatever it was, it was at the Moscow sites that more "positive" comments were stopped on the activities of the service.

disadvantages

From negative comments we managed to learn about the disorderly organization of the carrier's work. Probably, it takes place in the regional points of the company "Business lines". Surprisingly, St. Petersburg is one of them.

Here, people describe that their goods arrived in parts and late, someone's cargo was completely lost, someone was sent a damaged thing, rude or reported incorrect data and so on.

Various cases are cited. For example, there is not a single comment about the company "Business lines" about the fact that the goods, which, according to the tracking number, should arrive, say, the first number, in fact there is no second, third or so on.

Of course, a person applies to the support service, where they can tell him that his cargo is either lost or already in the warehouse (but in fact it is not there), or will refer to some unforeseen circumstances. There are many options, and dissatisfied customers are always the same. They write that they will never again use the services of the "Business Lines" service.

It may also be that in the right locality there is simply no separation of the company, and then the delivery costs ten times more. This is especially true of remote parts of Russia, cities in the north or east. There, obviously, the transport system is not as developed as in the western regions, because of which people write extremely negative reviews, when the transportation of goods is quite expensive. However, it is worth considering that the road is not built by the carrier, it only delivers the goods.

Feedback - this is a powerful tool, with which you can really significantly "drive away" a fair number of customers, if properly used. Therefore, companies care about the availability of only positive recommendations. Apparently, the service described by us is not so successful.

conclusions

So, what about delivery with Business Lines? The service has existed for many years, millions of its services have been used. Now she certainly has a multitude of goods that go between hundreds of cities. It is a giant company that simply could not exist, be it really negligent and unorganized.

Perhaps the feedback we saw is a drop in the bucket, the "percentage of mistakes" that make up a small fraction of all goods and cargo. Let's hope that by applying for the services of this company, you will be among the majority, those who will successfully receive their goods on time, in the proper quality and at the most optimal cost.