Rights and duties of public transport passengers

Daily using public transport, few people think about such issues as the rights and obligations of passengers. As a result, in a conflict or emergency situation, a person simply does not know how to behave. Thus, legal literacy is an objective necessity even in everyday life.

Rights of passengers

The rights and duties of passengers should be known to any person who uses public transport. Unfortunately, the first category does not include many items. Passengers have the following rights:

• On a timely, high-quality and safe journey to the destination;
• To receive full and reliable information on the conditions and route of movement, as well as compensation for damage caused in the event of an emergency;
• To transport children under the age of 7 years at no cost;
• Free of charge carry the following:
  • Hand luggage;
  • A stroller, a sled, a pair of skis or a bicycle;
  • Birds and small animals in the cage;
  • A dog on a short leash and in a muzzle;
  • A cat;
  • Medium-sized garden tools, the sharp parts of which are packed;
• To resolve disputes and claims arising in court.

Duties of Passengers

Getting a transport service, a person often remembers only about his rights. Meanwhile, the duties of passengers are much more extensive. So, the public transport user should:

• To carry documents certifying the right to travel (ticket, travel card, certificate confirming the preferential category);
• Pay for travel and compile a purchased one-time ticket;
• Keep the ticket until the end of the trip;
• When carrying large baggage, pay each unit;
• Release the salon after arrival at the final stop;
• Provide travel documents at the request of the driver, controller or officials;
• Care should be taken to equip the vehicle's interior;
• Maintain cleanliness and public order;
• Do not linger at the entrance doors and do not obscure passage with luggage and other items;
• Do not obstruct the opening and closing of doors, as well as the entrance and exit of passengers;
• Take care of personal safety, holding on to the handrails;
• Give place to the elderly, the disabled, pregnant women and passengers with children;
• Prepare for the exit without delaying the driver at the stop;
• When finding forgotten things, hand them over to the driver, conductor or dispatcher (if you are driving to the final stop).

What is forbidden to a passenger?

The duties of pedestrians and passengers are closely related to the whole list of prohibitions. So, in public transport, you can not do the following:

• To distract during the driver's movement with extraneous conversations and the acquisition of travel tickets;
• Go into the driver's cab;
• Carry explosive, flammable and poisonous substances, as well as piercing objects and weapons without a cover;
• Pollute vehicle interior;
• Go into transport in a state of intoxication;
• Loudly include music;
• To put luggage on the seats;
• Without visible need to use the emergency system;
• Throw out debris and other foreign objects from the windows of the vehicle.

Features of the operation of travel documents

The rights and duties of a passenger in transport are inextricably linked with the payment for the service provided. The validity of travel documents has such features:

• Ticket tickets are valid only in the locality where they were purchased;
• A travel ticket, a subscription or a soft card do not imply a free baggage allowance;
• Preferential tickets are valid only if the passenger has documents confirming this privilege.

Controller and features of his work

The rights and obligations of a passenger are, of course, very important moments, and people need to own such information. But participants in such contractual relations as the transportation of passengers are not only the citizens themselves, who use the services of the carrier, but also the crew. Next, touch on some of the nuances of the controller's work and its interaction with people in the cabin. This is an employee who controls the full and timely payment by citizens of the transport services provided to them. He has the right:

• Out of turn to enter the salon of the vehicle through the front door;
• To check the observance of established rules by passengers;
• Withdraw invalid travel documents.

The Controller shall:

• Have a service certificate and a badge with a personal number (preferably it should be attached to the front of the outer clothing);
• Have the means necessary to measure the weight and size of baggage;
• Notify the driver of the beginning of the control;
• At the request of the passenger, present the service certificate, a token, and also provide contact information of the transport company (name, address and telephone number);
• Make appropriate notes about the control carried out in the reporting documentation.

Many people distrust controllers in sports suits, jeans, coats and other civilian clothes. Many even refuse to show them travel documents. Nevertheless, the job description does not state the existence of a form, and therefore a badge and an identification are used for identification. Respond to the demand of the controller who presented such documents - these are direct duties of passengers in public transport.

How to behave if you did not have a ticket?

The most important issue is the rights and obligations of the passenger. OBZH teaches us to comply with safety technology, but does not teach to be legally competent. Of course, paying for travel is your direct duty. But you need to know how to behave, if for some reason you did not have a ticket (you did not have time to buy or validate it before the controller came, because of life circumstances you did not have any cash with you):

• Ask the official to provide a certificate and a token and rewrite their data (or take a picture);
• In a calm and polite tone, explain the reason why you did not have a ticket (or it was not validated);
• If the controller insists that you are required to pay a fine, but you do not have enough money with you, suggest writing a protocol on the violation for further transfer to the appropriate authorities (the inspector has the right to drop you off at the next stop);
• If you pay a fine on the spot, the controller must issue you a receipt;
• If you were in the transport no more than one stop, and there are witnesses, such a journey is not considered to be stowaway (according to the legislation and rules of using public transport), and therefore the controller must drop you out of the vehicle without applying any sanctions;
• If he by force will prevent your exit from transport, you have the full right to apply to law enforcement agencies with the appropriate application.

Remember that the examiner has no right to shout at you, to humiliate, to use physical force, to detain you in transport, and even more so - to check your availability of money. At the same time, you also can not raise a voice or disband the controller, because, in addition to paying a fine, you can also be brought to administrative responsibility.

Conclusion

The rights and duties of pedestrians and passengers are closely intertwined with those of drivers, inspectors and other persons. In order not to allow himself to be offended or not accidentally become an offender, every public transport user should be legally qualified.