Independent examination of the phone. Where to make an examination of the phone? Examination of the phone: deadlines

It is not uncommon for a situation where a purchased brand new mobile phone, so long-awaited and necessary in work and communication, breaks down, not "surviving" until the end of the warranty period.

How can it look like? The phone starts to "buggy" - restart itself, suddenly turn off, even send someone unexpected calls. And to return the money spent or replace the device with a similar working model, you can only prove that the "author" of the breakdown is not you.

In the service center, representatives of the manufacturer do not always seek to assess the situation without bias. No wonder - the legal return of money for a poor-quality product is not in their best interest. And in order to defend their rights, it is necessary to attract third parties. And more specifically - to resort to such a procedure as an independent examination of the phone.

When is it held?

The conclusion of a third-party expert will be required when the device "rested" earlier than the warranty period has expired . And also if his work causes serious criticism. At the same time, the owner has no fault in this, and in the salon where the phone was bought, they do not accept it back, referring to the fact that the owner allegedly was to blame for the breakdown.

Examination carried out by the manufacturer does not confirm the existence of marriage. Thus, between the parties - the consumer and the producer of the goods - there are disagreements as to the cause of the breakdown.

It is in such cases that an independent examination of the phone is possible and desirable. In addition, there may be a case where a buyer appeals to a court for upholding one's own rights. In this case, a state judicial examination of the telephone can be appointed.

The reverse situation is when the owner actually broke the phone himself, but continues to deny it stubbornly. And the conclusion of the service center to him is not a decree. Here already in the role of "injured person" is a manufacturer or a store. A legal entity has the same right to request an examination.

Where is it held?

There is a legitimate question - where to make an examination of the phone? You can order such a service in any company whose specialization is conducting such tests.

Be sure to make sure that the company has documents for the right to conduct this activity. And that at the end of the examination procedure you will receive an official document in your hands containing a justified confirmation of the presence or absence of a factory-origin marriage.

What happens when you approach independent experts? Let's briefly look at the main steps of such a procedure, as examination of the phone.

What the expert does

The first thing that an expert will do to determine the cause of a defect is an external examination. By visual means, it is easy to establish the presence or absence of mechanical damage, which led to a breakdown.

About whether the device was subjected to a fall or, say, the impact of water, the expert will be told by the signs that are inconspicuous to the seller or the owner of the phone - for example, microcracks, etc. If they are not available, the expert goes on to check the quality of the device. For this purpose, an evaluation is made of the phone connected to the charging device and without it. And also evaluated the work with a sim card and without it.

If, however, and at this stage, the examination of the phone did not reveal the problem, an expert will perform an autopsy of the device with the aim of investigating the "filling". Why use a number of devices - tweezers, screwdrivers or pumps. At the same time, a check is made for the ingress of moisture and foreign microparticles into the interior. In doing so, use a magnifying glass with magnification of 2-10 times the size.

In the case when the claims to the phone work relate to the software, the expert will have to check the flash card for viruses or malware, because of which malfunctions may occur.

If we are talking about problems with charging, the battery is also tested by a special device.

Upon completion of the check, the expert issues a conclusion. "Diagnosis" can consist in poor-quality soldering of the microcircuit, poorly functioning software, etc.

Another task of expertise

This is the identification of a fake. The emergence and widespread use of "gray" devices in the domestic market poses problems for both consumers and consumers. This technique - at least 20% of all that is sold on the market. Cheap fakes are prone to frequent breakdowns, spoiling the image of conscientious manufacturers and disappointing buyers.

The expert checks IMEI and factory numbers. If the phone turns out unoriginal, then the responsibility is no longer the manufacturer, the seller - to him and should go with the claims. In this situation, he almost unequivocally is obliged to return the amount paid for the purchase.

Examination of the phone - terms

When can you wait for the result? Having handed over a mobile phone for examination, be reserved patience. As a rule, verification does not require a huge time. To establish a reliable, well-founded "diagnosis", the expert will have about ten days.

Documentary completion of the examination is the issuance of an official opinion containing the expert's opinion on the causes of the malfunction. Having received this document, the consumer can use it as an argument when considering a case in court.

Is it possible to speed up the process?

You can, but you should be willing to spend a little more money. Each company that conducts such activities assigns its own pricing, as well as the time required to complete the work.

By certain companies, the whole procedure of telephone examination (together with the issuance of the final certificate) can be carried out "in the mode of urgency" - literally in a couple of days. But such firms take rather serious money for their services.

This forced measure - examination of the phone - sometimes becomes the only way out for a stalled buyer. Most often this applies to cases where you are firmly convinced that the failure or poor-quality work of the phone does not have anything to do with your actions, and the seller or specialist of the service center claims the opposite.

In this case, it is important not to waste time. In time, the appeal to independent experts, qualitatively and objectively conducted examination of the phone and the official confirmation of your right received - is your real opportunity to defend your positions in court, after which you have the opportunity either to return the money spent on unsuccessful purchase, to obtain free repair, or to make a replacement On a similar but at the same time working model.