How to get money back with "Aliexpress" quickly and without problems? Aliexpress: money back on card or wallet

People can differ in their relationship to shopping. Someone goes to the store with a clear goal and a deferred amount of money, and someone likes to make spontaneous purchases and has a special pocket with a large bill. But both of them can not rarely give themselves the pleasure of wandering around the expanses of shops on the Internet. Why do shoppers voluntarily give up an exciting hike through boutiques in favor of an equally fascinating viewing of the website "Aliexpress"? The reasons can be a lot: saving time, more democratic prices, convenience of choice (you can sit on the couch or even in the bathroom while the gadget shows possible acquisitions) and available feedback from the seller. It would seem that here they are - stores of the future! But there is one nuance that happy owners of new things do not think about - how do they return money from "Aliexpress", if the thing has not come up?

Occurrence of problems by order

Of course, no one provides the possibility of a disagreement at the time of euphoria from the order of a new thing, but what should we do when an unexpected problem arises? If problems arise with the order, the first step is to contact the seller. This is the same person as you, who is probably interested in further cooperation and the growth of your rating, which allows you to attract new customers. To communicate with him, you should use messages to the order, as this correspondence can be considered by the administration, if the matter can not be settled peacefully and the presence of an arbitrator will be required. When the supplier enters into a dialogue, and you are jointly analyzing the problem, the situation can still be leveled. But how to be, when the supplier does not respond, or conversations with him do not lead to a solution to the problem? And such cases are provided for "Aliexpress." The administration recommends opening a dispute in your order.

What is a dispute?

Strictly speaking, this term is interpreted in its direct sense, so there is no need to give a full interpretation. One need only say that the dispute implies the early completion of the order with full or partial return of funds to the buyer. In the process of resolving a dispute by peaceful means, it is proposed to effect monetary settlements between the buyer and the supplier by mutual agreement of the parties. If the proposal is accepted, then the order is considered completed, and there is no re-challenge possibility.
In addition to the cases when the order came with a marriage or the wrong product came in - the opening of the dispute can be used for emergency protection of your money in the absence of contact with the seller and the completion of the order time. The button for opening a dispute is not unlimited. Available it becomes already six days after the publication of the order number and is converted to inactive with the end of automatic order confirmation. After that, the refund of money from "Aliexpress" becomes impossible.

How long can the dispute last?

On the website "Aliexpress", when the order is placed, a timer starts running, counting the rest of the time until the order is completed. Until the countdown timer can open a dispute. The maximum time of the dispute may take 15 days, and the buyer can independently transfer the dispute into a claim three days after the start, if it becomes obvious that without involving the administration of the dispute can not be resolved. The automatic transfer of the dispute to the claim takes place after 15 days. Further, the claim is considered by the mediators.

How to start the process?

In the order information there is a button, which should be clicked only after acquaintance with the received goods and its verification. If you activate it before unpacking the product, then you should not even think about how to return money from "AliExpress", since the order will be considered completed, and the money will be credited to the account of the supplier in full. The beginning of the dispute is marked by an answer to the question about the receipt of the goods. The buyer can request a partial or full refund. If a full refund is chosen, the buyer agrees to return the goods to the supplier without compensation for postage costs.

How to return money from "Aliexpress", and what reasons for this can be?

You can start filling out a dispute form provided that:

• The goods were not missed at the customs.
• The goods were not received and returned to the sender.
• The product was sent to the wrong address.
• There is no information on the order number.

You can also take care of the issue of how to return money from "Aliexpress", in the event that the goods were delivered, but there were problems with its quality or exterior:

• The item does not correspond to the text description and the photo.
• The product is too low quality and can not be used.
• The product turned out to be a fake.
• The goods are damaged.
• The product came in a smaller quantity than indicated in the order.

In order to have all the grounds for starting a dispute, it is better to discuss all important points with the supplier, as this is taken into account by the administration of "AliExpress." In addition to the discussions, you can use the regular chat "Aliexpress" "TRADE MANAGER" to the order, but when you transfer the dispute to the claim, the message history will have to be downloaded separately.

The claim is addressed to the arbitration court "Aliexpress" with the mediator's control. The final decision of the mediator is not subject to appeal. Terms of consideration of the claim by the rules are not limited and may be delayed.

Ability to check claim status

The interested buyer will probably want to track the progress of his question. For this, the Claims Manager, irreplaceable for those who think how to return money from "Aliexpress" is adjusted. What are the statuses for claims? The initial acquaintance and decision-making, for which the administration is responsible, are not regulated by the terms and are not subject to requests. This is the status - Processing. Waiting time for supplier response - "awaiting the other party`s response" - is limited in duration by seven days. If within this period the supplier does not respond and does not provide documentation on request, the money is returned to the buyer.

Waiting for a buyer's response or "awaiting my response" does not allow ignoring, since the claim will be closed. Waiting for the answer of all parties to the conflict or "awaiting the other party`s response" occurs with the notification by e-mail, but it is still recommended to track the status of the claim so as not to miss the response time.

Where do they return money from "Aliexpress"?

When making a purchase, payment is made immediately. To do this, use electronic wallets, cards or balance mobile phone. When resolving a dispute in the interests of the buyer, the money is refunded from "Aliexpress" to the card or electronic wallet. You can use Qiwi purse as a payment method. Then there is a refund of money to "Aliexpress" for "Kiwi". Possible delays in the return of money, depending on the range of dispatch and currency exchange. You can track the return of money to "Aliexpress" by calling the support service and find out the status of the request.

Efficiency of refunds

In this issue, everything depends on the speed of the settlement of the issue with the supplier. As soon as the reconciliation of the return occurs, then its fact becomes accomplished. But before the appearance of money on the card or purse of the buyer can take up to two weeks. The buyer does not have to do any more actions, and he has no influence on the implementation of the return. But according to the rules of "Aliexpress", the seller has the right not to confirm the cancellation of the paid goods and continue sending the parcel.

So is it worth choosing "Alyexpress"?

All the above mentioned points only testify to the popularity of the Chinese store "Aliexpress", offering an abundance of a variety of products, starting with computer and electronic equipment, auto parts and sports equipment, and ending with clothing, accessories and decorations.

In any case, "Aliexpress" offers the most favorable prices for the desired goods and the opportunity to defend their rights in those situations when the received goods do not suit the quality or appearance. Always remember that on the other side of the computer are living people who are interested in mutually beneficial cooperation and satisfaction of the needs of the buyer. The administration of the site is also responsible for protecting the rights of all participants of the trading process, which intervenes in disputes and gives advice on how to return money from "Aliexpress." Specially for the buyer a personal cabinet has been created, where information is available on all available, completed or potential transactions.

In general, it is quite easy to find information on how to return money from "AliExpress", but I would like to wish all potential and real buyers not to face situations when it is necessary.