"Bravoavia": customer reviews on forums

The site "bravoavia.ru" was registered relatively recently, in January 2011. The site is registered with a Russian company. The daily number of visits is more than 12 000, the number of unique page views is more than 40 000. The service is popular, despite the various notes on the network about "Bravoavia". Guest feedback is very different, but there are many negative ones among them.

What does the site offer?

"Bravoavia" offers services for booking and buying tickets for almost any destination via the Internet. The website reported that "Bravoavia" is an "international trademark of BravoFly Group SA". In addition to air tickets, on the site you can also book hotels and cars. There are even discounts for renting a car if the car is rented through the website "Bravoavia". Air tickets are offered at competitive prices. The client who visits the site learns that here, when planning a trip, the proposals of budget airlines such as Wizzair or Ryanair are also taken into account. The website informs the Swiss legal address of Bravofly SA, which owns "Bravoavia".

Reviews: basic claims

In general, customers are dissatisfied with the following points:

- Sometimes ticket prices are understated. Those. In the process of booking one more, more favorable price is shown, at the end of the same booking a completely different price is offered. There were even cases when, after buying a ticket, a call from the "Bravoavia" customer service center was heard, and it was reported that the tariff had been changed, and some amount should be paid (sometimes even> 200 euros).

- The consideration of claims in some cases may be up to 4 months.

- The site has no official representation in Russia. You can contact the company only by phone or by e-mail.

- When booking, all information on the ticket is not displayed (for example, the ability to change, return or re-issue the ticket to another person). For "newcomers" this creates quite serious inconvenience, since they do not have enough information to make the right choice.

- The cost of the ticket is initially shown in rubles, but the payment is charged in euros. The course is unprofitable, it can lose several hundred rubles depending on the ticket.

- The company's phone works only from 10 to 19 on business days and from 10 to 17 on weekends. During non-business hours, it is impossible to contact the company to resolve urgent issues that may arise when processing a transaction on the site "Bravoavia".

Feedback from satisfied customers
However, on the forums you can meet and positive feedback about this company. In such situations it is always difficult to understand where there really are gaps in the service, and where the client himself did something wrong. At the forums, many customers of this company say that they are satisfied with the services provided. Tickets managed to be purchased at favorable prices, the customer support center can always be reached (during working hours), and as for budget airlines, there must be a special approach to them. In some cases it is better to go directly to the website of the carrier and place a ticket there. One of the customers reports that after the first issued reservation, he received from the company a voucher for 10 euros.

conclusions

In a word, about the service "Bravoavia" reviews on the forums are very different. There are satisfied customers and dissatisfied. As usual in the forums, not everyone writes their real names, and you can write anything under the nickname, and there is no way to see the tickets purchased, read the correspondence of this client with the company, listen to telephone conversations to understand what and how it really is It was said. You decide. You have the opportunity to go to the site "Bravoavia", evaluate everything with your own eyes, compare it with the sites of competitors (perhaps also imperfect) and make a choice. The best recommendations, probably, all the same from people you know, friends and relatives who have already used the services of this company.