The interactive side of communication. general characteristics

The interactive side of communication is a conditional concept that includes the description of the components associated with the interaction of people in it, as well as the organization of their joint work. It is studied by the industry in social psychology, which deals with socio-psychological analysis. It is about "symbolic interactionism", the founder of which was Meade.

The scientist has proved the following postulates:

• In the social nature of the human "I", communication will play an important role;
• The personality is formed as the sum of the reactions of the human psyche to the opinions of all those around and in the process of joint activity;
• The most basic is the interaction situation and the interactive side of communication.

In modern psychology, more attention is paid to the following provisions.

First, the typology of interaction in communication can be divided into two main types - competition and cooperation. The first implies that people will put their interests above everything else, the second is to strive for common goals.

Secondly, the interactive side of communication includes the presence of public control. It is carried out due to the system of social patterns and norms that are adopted in this society. They regulate all social relationships and interactions.

Thirdly, each person should be guided by these norms and correlate their actions with them. Next, he will select the necessary, the right ones and those that regulate relationships with other people.

Fourthly, the interactive side of communication includes the system of roles that each person performs when interacting at home, at work, with friends and family. Very often they collide with each other, because they have to prioritize. As a result, conflicts often arise.

They are most often studied when the interactive side of communication is considered. Psychology identifies two major groups of causes of conflict :

• Subject-business;
• Personal.

Let us dwell in more detail on their characteristics. Object-business reasons for the emergence of conflicts arise when the interaction involves material interests. Personal - most often they relate to self-esteem and self-esteem.

A protracted conflict leads to the appearance of a semantic barrier, when there is a mismatch of opinions, demands, orders, and further communication only leads to an aggravation of the situation.

The interactive side of communication has three main factors that are important. It's about the distance between people, mutual orientation, the presence of external barriers. It is necessary to characterize each of them.

The distance between people will depend on the specifics of their interaction. So, when you say pleasant information to another person, we tend to come closer and look into his eyes. And, on the contrary, in an unpleasant situation we will try to move further away.

Orientation implies the peculiarities of the interlocutors' location in relation to each other. For example, "face to face," or "face to the back of the head," and so on.

Very important is eye contact. As studies show, a person will look into the eyes of his interlocutor, if he wants to show devotion and love. Or, if desired, demonstrate strength and aggression.

The external barrier will contribute to the deterioration of the quality of interaction. When establishing relationships, it is recommended to remove chairs, tables, bags and so on.

Therefore, the interactive side of communication is very important . The psychology of every person must constantly adapt to its characteristics, so that the interaction is more productive.