Offices of Raiffeisenbank in Moscow: addresses, mode of operation, telephone hotline

Raiffeisenbank Austria was registered in 1996 as a bank with 100% Austrian capital. The license of the Central Bank was issued in 2001, when the institution was transformed into a closed joint stock company. The history of the Raiffeisen group begins in the middle of the 19th century, when the first mutual aid funds appeared, providing support to peasants during the famine. The founder of the group was Friedrich Wilhelm Raiffeisen.

Branch network

For the first time, Raiffeisenbank in Moscow appeared in 1996. The merger with Imexbank turned the organization into the largest foreign bank in Russia. The reorganization procedure was completed in November 2006. And in December the bank began to provide its services to customers under the brand "Raiffeisenbank". Branches in Moscow, St. Petersburg, Nizhny Novgorod, Khabarovsk today serve 12 thousand corporate clients. In 2013, the lending institution merged its ATM network with UniCreditBank, and in 3 years - with BIN Bank. So cardholders have access to more than 3 thousand ATMs. The whole network has 200 separate divisions, including additional (98), operational (86), credit and cash offices (6). The customer service is handled by 9.5 thousand people.

The services

The bank offers its clients international system cards. Also issued are credit cards with a grace period that applies to payment transactions. You can issue a card by contacting the offices of Raiffeisenbank in Moscow. With this payment tool you can make purchases around the world. In the product line, there are also "gold" cards with additional privileges, a high limit. For all questions of service, you can contact the offices of ZAO Raiffeisenbank. The hot line is free (in Moscow): 7 (495) 721 9100.

In a credit institution, you can apply for a mortgage loan to buy housing on the primary (secondary) market and to refinance other loans. The funds are provided on the security of the purchased real estate. Interest rates on loans are differentiated depending on the size of the initial installment and the time limit for entering into the transaction - the sooner a loan agreement is signed, the lower the rate.

Raiffeisenbank: branches in Moscow

The capital has 85 branches. In large shopping centers there are also service points of ZAO Raiffeisenbank. There are no branches in Moscow working on Sunday. Some branches operate on Saturdays from 10:00 to 17:00: Medvedko, On Myasnitskaya, Beskudnikovo, Ryazansky Prospekt, Sukharevsky and Rechnoy Vokzal. On weekdays from 10:00 to 20:00 offices of ZAO Raiffeisenbank operate. Addresses in Moscow main offices:

Here, according to this schedule, most of the branches of ZAO Raiffeisenbank operate. Addresses in Moscow institutions that work on weekdays from 9:00 to 20:00:

Here on such a schedule works ZAO Raiffeisenbank. Address of the head office in Moscow: st. Troitskaya, 17, building. 1.

Confession

Frank Research Group conducted a survey "Best Banking Programs - 2016", according to which credit cards of Raiffeisenbank came in second in the top five cards with the optimal loyalty program. The leader is the platinum "Map of the World" from "VTB 24". The products of Raiffeisenbank won in other categories:

• For the year, the maximum amount of transactions was based on the Austrian Airlines credit card.
• In the nomination "Maximum benefit" - a credit card "All".

The attitude of customers to the bank is built around payment instruments. Therefore, the existence of optimal loyalty programs can be the impetus for the development of a credit institution. The presence of such programs promotes an increase in the number of transactions on cards. According to statistics, approximately 30% of all transactions on the market were made using a debit card. The number of transactions using a card with a loyalty program is 16% higher.

Statistics

Many customers like ZAO Raiffeisenbank. ATMs in Moscow, located in shopping centers, serve more than 2.5 million customers. In 2015, the number of customers using remote services increased by 46%. The share of online transactions increased by 62%. The number of transfers per user increased by 5%.

Remote maintenance

You can use the services not only by contacting the offices of Raiffeisenbank in Moscow or in any other city, but also by connecting remote services: Internet R-Connect, mobile R-Mobile or R-Control. Internet banking was developed in 2002, and the mobile application was published in 2013. Through remote services, you can manage the balance of funds on the account, pay for services and pay off accounts payable. To connect the service, you do not need to look for Raiffeisenbank offices in Moscow or any other city. It is enough to specify the details of the valid card on the official website and get a password for entering the "personal cabinet" in the form of SMS.

Achievements

Internet banking system was updated in 2014. To the list of standard operations for transferring funds between accounts, new operations were added: opening of accounts, deposits, transfer of funds to cards of other banks, work with templates, service of cost accounting. Connection to the service became available through the ATM.

In addition, you can connect R-Connect or change the password to log into the system in just a few minutes at any ATM of Raiffeisenbank. Moreover, the service of Internet service became free. These updates have led to an increase in the number of customers who made non-cash transactions: inter-card (including currency) transfers, currency exchange, deposit operations. Convenient functionality customers quickly appreciated. Approximately 30% of users installed the mobile application. Of all online transactions, 27% were conducted through a mobile application.

SMS banking has also been finalized. Customers have the opportunity to transfer funds between cards and pay for communication services using SMS-commands. The average transaction amount for 2015 was 4 thousand rubles.

Restructuring

The decision to reduce the regional network is due to low development rates for 2014. Net profit declined (as a result of Impeksbank's acquisition) by 62%. The volume of funds on the accounts increased by 17%, and for individuals - by 19%. It is important for the bank to remain super-profitable. Providing mortgages, consumer loans and cards - this is a more promising direction of development, according to analysts ZAO Raiffeisenbank. ATMs in Moscow now include not only their own branch network, but also the ATMs of UniCreditBank and BIN Bank.

The development strategy of the financial institution also provides for the refusal to provide car loans. According to analysts of the bank, this direction in the long term is unprofitable. New contracts have not been opened since March 2015. In all new branches this service is not provided at all. Terms of customer service under the old contracts have not changed.

Under the restructuring plan in 2015, the branches in Irkutsk, Volgograd, Chelyabinsk, Ivanovo, Kirov, Belgorod regions were closed. At the same time, offices of Raiffeisenbank in Moscow (6 new branches) were opened in the Far Eastern regions with a high demand for banking services - Magadan, Vladivostok, Yakutsk, Khabarovsk, Blagoveshchensk and Petropavlovsk.

Raiffeisenbank in Ukraine

The situation is not even better in the neighboring region. The withdrawal of the bank from the Crimea and the Donbass led to a significant reduction in the network of branches. In early 2013, the group included 13,700 employees, working in 822 offices. In the third quarter of 2014, the number of employed persons was reduced to 10,300 employees, and the number of offices is 617. This trend, unfortunately, continues.

Although in 2016 the situation improved slightly. The bank's profit for the first half-year increased by 13.1% per quarter. The volume of total assets increased by 4%, the volume of loans decreased by 1.8%. The total volume of the obligation increased by 1.3%. In the NBU's rating for the 1st quarter of 2016 Raiffeisenbank took the 5th place.

In 2005, the Ukrainian "daughter" was bought by the Austrian group. In July 2015, the EBRD began the process of entering the capital of the Ukrainian branch of Raiffeisenbank. The Antimonopoly Committee has authorized the purchase of a 25% stake in Bank Aval.

Financial indicators

According to the results of the 3rd quarter of 2015, the bank occupied the 14th place in the Russian market by assets, 11 by capital and 7 by the volume of funds. The Russian branch in terms of assets to the Polish "daughter" RBI (€ 12.2 billion in the Russian Federation and € 14.7 billion in Poland), but its contribution to the profit of the entire structure is more than 50%. In 2015, Russian business generated a profit of € 253 million, and Polish business - € 40 million, however, the issue of selling the most profitable asset arose in connection with the need to reduce investments in risky assets. According to the planned estimates, in order to maintain the bank in the Russian Federation in 2017, it is necessary to spend € 8.2. Another reason is that according to the results of the ECB's stress test in 2014, RBI showed the weakest results among European banks. At the same time, it was decided to reduce the market presence by 20%.

Surviving the crisis

In May 2015, it became known that Raiffeisen Bank International was selling its assets worth 25.285 billion rubles. In the Russian Federation. We are talking about the sale of the same NPF group BIN. As the head of the holding Karl Seveld, the development strategy of the Raiffeisen group provides for switching from Russia and Ukraine to the Czech Republic, Slovakia and Romania. In these regions, there is a higher demand for banking services.

Recently, the possibility of selling the Polish "daughter" RBI, which is related to the Russian assets by assets, was discussed. For RBI, the issue of reducing risky assets is still topical. Achieving this goal is impossible without the sale of "child" points. The deal in Poland collapsed due to tightening of banking regulation. There are not many buyers for the largest bank (TOP-15) in the Russian Federation.