Red Wings Airlines: reviews of passengers. Red Wings Airlines

Taking into account the fact that the life of modern man has accelerated as much as possible, the demand for air travel has increased significantly. Neither business people, nor those who fly on vacation, do not confuse the price of tickets, since the expression "Time is money" is as relevant today as ever.

The airline "Red Wings", a review of which confirms that by flying it with airplanes, you can save both time and money, helping travelers to overcome any distances.

history of the company

Established in 1999, this airline was completely reorganized in 2007 due to its rapid growth. Due to the expansion of both the aircraft fleet and the covered airspace, changes were made in personnel and improvements in the state of aircraft after its sale in 2013.

Since that time employees of the airline "Red Wings" constantly improve the quality of service, and the owners take care that all aircraft are in demand and in good condition to ensure the safety of the flight. Also in plans is to increase the air fleet by 10 or more vessels. It is an airline that operates exclusively domestic aircraft.

The company's base is located in Domodedovo. "Red Wings" carries out charter and scheduled flights of both domestic destinations and popular resorts in Egypt, Turkey, Bulgaria, Italy and Spain. A distinctive feature of this company is the possibility of booking tickets at a significant discount or without additional mark-ups and fees.

This is especially convenient when it comes to business trips within the country. Regular destinations are carried out in such cities as Kemerovo, Ulyanovsk, Nizhnevartovsk, Simferopol, Volgograd, Naberezhnye Chelny, Perm, Surgut, Ufa, Omsk, Chelyabinsk and Khanty-Mansiysk.

In 2008, Red Wings (airline) joined the Russia Flight Association and was even nominated and awarded for the "Wings of Russia" award. Among charter Russian airlines, it takes an honorable third place and is going to improve this result.

Aviation fleet of the company

To date, the "arsenal" of this company 13 aircraft, the "youngest" of which 3.5 years, and the "oldest" - just over 15 years.

After the plane crash in 2012, all Red Wings aircraft (a review of the company confirms this) were tested and re-equipped, all the identified problems were rectified, and the company's management was completely replaced. This allowed to get a license once again after its suspension because of the tragedy.

Since 2013 Tu-204 planes are engaged in the transportation of passengers, providing only the "economy" class. Who does not like this level of flight and service, can buy tickets for "Su SuperJet 100", offering a level of "business" class.

Initially, the company "Red Wings" began to position itself as a company that uses only Russian-made aircraft. In its park most of the vehicles are represented by the Tu-204 and only 4 "Dry SuperJet100". The plans of the leadership continue to buy planes of the economy class level. This is due to the fact that most customers prefer to buy cheaper tickets, without claiming expensive drinks and "snacks" during the flight.

Sometimes customers who regularly fly, complain about the Red Wings. Passenger reviews say that flights are often delayed indefinitely. This fact is really present in the "biography" of the company, but it should be noted that often delays are associated with a thorough check of flight safety and the work of technicians who inspect the aircraft before departure.

If you find at least the slightest violations that could affect the safety during the flight, the aircraft is removed from the line until the troubleshooting is complete. Replacing one liner for another also takes some time, which frustrated passengers do not take into account, leaving complaints about the quality of the company's work. Thus, the whole Red Wings park is checked before putting the liner on the runway.

Tu-204

For the first time, it was decided in 1982 to replace the old Soviet passenger aircraft with modern airliners in the Tupolev Design Bureau. Not only the designers of the design bureau participated in the developments, but also the specialists of the leading Western companies, who have extensive experience in projects of this scale.

The first flight of the new Tu-204 (Red Wings uses this model for its transportation) was performed in 1989. After it, all systems, especially digital ones, responsible for the quality of the devices' work were taken into account and finalized.

In 1994, the Tu-204 passed certification, its serial production began. Regular flights this type of aircraft began to perform since 1996. To this day they produce not only this series, but also its modifications with engines produced at foreign aircraft plants.

Many domestic airlines prefer to use Tu-204 for distances up to 7000 km. "Red Wings" is no exception. In its interior there are 210 passenger seats located in the 3 + 3 system. There is enough space for both the passage and the rows with the seats.

In the cabin there is quality ventilation, comfortable armchairs, which makes this airplane competitive with airplanes of such modifications as "Boeing 757-200", "Airbus A32" and "Boeing 737-900".

As the passengers flying this liner say, it has an unnoticeable rise and a soft landing.

"Dry SuperJet 100"

For domestic short air routes Red Wings (airline) uses the SU SuperJet 100, developed by Sukhov Design Bureau in 2003. He replaced such obsolete Soviet models as the Yak-42 and Tu-154.

Russian engineers were advised by representatives of Boeing and Snekma (the French leader in the production of aircraft engines). Thanks to their joint work, the new "Su SuperJet 100" made its first flight as early as 2007, and on regular flights it came out in 2011.

It is a small commercial aircraft designed for a total of 98 passengers with a range of up to 3000 km. This is quite enough for domestic passenger traffic. A comfortable cabin with rows of 2 + 3 seats and a sufficient space between the rows today competes with such liners as "Embraer E175" and "E170", "Bombardier 700" and the like.

In the cabin of the new "brainchild" KB Sukhov, there are record luggage shelves, which can hold up to 50 liters. In the office "business" class seats are located on 4 in a row. Today, Su SuperJet is being developed, completely business and VIP-class categories, which, possibly, will appear in the future in the fleet of Red Wings.

Feedback on the currently available on the line "Su SuperJet 100" is only the most positive both in flight quality and in service during it. The cost of tickets for flights of this company allows customers to frequently use its services. This is one of the most attractive features in the eyes of passengers, especially traveling the whole family.

Additional services of the airline

Although the company is quite young, it has gone through a difficult path of becoming "on its feet" in the niche of air transportation, where competitors do not favor. Many positive qualities of this company (not to be confused with the hockey team of the Detroit Red Wings) found their constant supporters thanks to the services that it provides:

• First, the company allows transportation of children from 7 to 12 years unaccompanied. The only thing that should be done by their parents or guardians is at the airline office or right at the airport to issue a written application with the request to send the child unaccompanied, and refusal to complain to the company. If the child is older, then a request is made to the head of the department to admit the teenager for an independent flight on board their liner.
• Secondly, one of the services is sending pets. The only caveat is the ban on the simultaneous flight of cats and dogs. If the weight of the pet together with its cage does not exceed 8 kg, and the carrying itself is no more than 20 cm in height, then it can be taken to the salon. Otherwise, when the animal is heavier, and the cage is larger, it is transported in the luggage compartment. One flight can carry no more than 2 animals.
• Thirdly, for passengers traveling from November to March to ski resorts, transportation of sports equipment weighing up to 20 kg is free of charge.
• Fourthly, the company carries out a service of delivery of securities and correspondence, provided that its weight does not exceed 5 kg, and the size is not more than A format. 4. The dispatch should be sent no later than 4 hours before the departure of the liner. The service is available both for legal entities and individuals.

In addition to specific airline carrier services, Red Wings provides passengers in advance with information on the transportation and payment of hand luggage and baggage. Such a policy of the company gives time to customers to decide what things are really needed in flight, so as not to overpay for each extra kilogram of 200 rubles.

Baggage Allowance

Transportation of baggage often becomes a problem or cause for discontent among some passengers. This is due to the fact that customers do not bother to find out in advance what exactly is included in the concept of hand luggage, and what is luggage, what weight can be spent free of charge.

First of all, it should be noted that the tariffs for economy and business classes are somewhat different:

• Free for the "economical" passenger will be weight up to 20 kg, which also includes hand luggage. For business class this is 30 kg respectively.
• For passengers traveling to Makhachkala, there are exceptions - with an "economical" tariff the weight is up to 30 kg, with the "business" tariff - 40 kg.
• Hand luggage should not exceed the weight of more than 5 kg, and the dimensions should not be more than 45x35x15 cm. If the bag is bigger and heavier, it "flies" in the luggage compartment, and the difference will have to be paid extra.
• In the luggage compartment, only luggage is left free of charge, not exceeding in total 3 dimensions of 203 cm per passenger.
• Also, the transportation of prams to 12 kg of weight and musical instruments up to 10 kg is not paid. Tools, like sports equipment, are counted with a calculation for 1 person.

If every passenger of the Red Wings luggage and carry-on luggage prepare so that they comply with the standards, there will be no problems and no hiccups upon delivery and receipt. For the sake of peace and security of things at the airport, you can use the service of sealing luggage in film.

Food and service

During the flight lasting several hours, each airline provides its customers with food, refreshing and alcoholic drinks.

If the flight is designed for only a couple of hours, then it can be standard snacks packed in Red Wings company boxes. The recall of those who flew their flights, says that they consist of toast or bun, cheese, butter, pickles, salt, sugar, candy and cutlery. This is enough to not feel hunger during the flight.

For business class passengers, smiling flight attendants offer more intense breakfasts or lunches, which may include meat or fish with vegetables or rice. For those who do not like to eat, being in the air, chocolate bars and sweets are provided.

From refreshing drinks at the disposal of passengers are juices and mineral waters. Alcoholic drinks, tea or coffee are served on request. Also, customers are provided blankets or blankets during an overnight long flight.

Feedback from those who flew the aircraft of this company are full of gratitude to flight attendants, creating a comfortable pastime aboard the liner. In addition to food, they offer passengers magazines and newspapers, as well as provide the necessary information on flight safety.

Separately, we can note the quality work of pilots, in whose hands the lives of passengers. The ups and downs of this company's airliners are rarely criticized or censured.

Flights from the company

Compared to the beginning of the "career" of the company, its routes and directions of flights by 2015 have significantly expanded. The main preference is still given to the most popular European resorts, which include:

• Bourgas in Bulgaria.
• Malaga, Barcelona and Palma de Mallorca in the Balearic Islands in Spain.
• In Italy, "Red Wings" departures to Naples and Genoa.

In addition to adding to the Domodedovo airport, this company also has a base in Simferopol. From here she makes regular flights to such cities as Barnaul, Kazan, Moscow, Nizhny Novgorod, Kemerovo, Novokuznetsk, Omsk, Perm, St. Petersburg and many others.

All the year round the company makes charter flights from Astrakhan, Ufa, Khanty-Mansiysk, Surgut, Syktyvkar, Nizhnevartovsk and Murmansk to other cities in transit through Moscow.

Tariffs for tickets directly depend on the chosen class of aircraft and can often vary depending on the actions held or the season. For example, in summer the flight will cost a little more than in winter, as the demand for a fast way of traveling at this time is the greatest.

Already today you can get information from the company representatives on the ticket prices for the summer period of 2016. So for the next season of holidays new directions from the company "Red Wings" are opened:

• Simferopol - Samara and back.
• Simferopol - Ufa and from Ufa to Simferopol.

Knowing about the upcoming flights and their cost for each of the summer months, the company's customers can plan the budget in advance and thoroughly prepare for the holiday.

You can learn about innovations, promotions and benefits by subscribing to special mailings from the company. It will also allow you to pre-book tickets without spending time on a trip to the airport.

Paid services from the company

Since this airline is in constant development and striving to improve both the flights and the service during them, it regularly introduces additional paid services that greatly facilitate the clients' registration of tickets and luggage.

For example, airports in Barcelona, Malaga and Vnukovo have separate racks, where for a fixed fee any passenger can not only pass without registering queue, but also choose the best places in the liner. This service is called "Individual passenger service", it also includes the registration of luggage and its fast delivery on board.

At Vnukovo Airport, an additional service costs 1,500 rubles for an adult passenger and 800 rubles for a child. In Spain, it will be forty-five and twenty euros, respectively.

The new service, introduced by the airline for passengers of economy class, allows:

• Without queue to be registered for a separate rack;
• Choose any of the most comfortable places;
• To increase the free baggage allowance with the required company rules of 20 kg to 30 kg;
• Choose food from the "business class" assortment;
• Make an application for a liqueur - beer 0.33 ml or wine 0.25 ml from the assortment on board the liner.

The service for an adult passenger costs 3,400 rubles, and for a child from 2 to 12 years - at 2,300 rubles.

Red Wings today

For a young company such as this, the multiplicity of flights and the distance of flights is a breakthrough in business on charter passenger transportation. Customers choose it because:

• "Red Wings" tickets are the cheapest among such other airlines;
• The company's service provides everything necessary for the flight to be as comfortable as possible;
• A wide range of additional services allows each passenger to feel the European level of service, being on the territory of Russia;
• Flights of the airline every year cover more cities both in Russia and near and far abroad;
• The convenient opportunity to order tickets online with the right to choose a seat and participate in numerous promotions allows you to save even more money and time.

From complaints about the service from the airline "Red Wings" you can often find complaints about the human factor. Unfortunately, rudeness or complete indifference to the needs of customers is still encountered among airline employees, but the more complaints, the greater the chance that management will listen to them and remove from their personnel ranks lazy and negligent employees.

This applies to workers throughout the vertical - from porters at the airport to the administration at the company's offices. The more thorough the quality of work is performed and the cleaning in the ranks of the staff, the faster the company will increase the flow of permanent and new customers.

In the rest, this company has everything to become great:

• The best domestic equipment;
• Constant replenishment of the aviation fleet;
• A large list of services;
• Introduction of new ways of servicing customers;
• Constant expansion of airlines;
• Use of additional shares and benefits to attract customers;
• Expansion of influence on the external and internal market of air transportation.

This shows that the company is growing and has all the necessary qualities to take the leading place both in the domestic aviation market and on the world market.