How to cancel a dispute on "Aliexpress": instruction

The website "AliExpress" is a major online trading platform, uniting hundreds of stores and their representatives from China. Often, when instead of the desired new clothes, customers receive defective or broken things. Solve the problem by means of a system of disputes between the user and the seller. As a result, the shop owner and the customer usually come to a mutual agreement. In such cases, the buyer needs to know how to cancel the dispute on "Aliexpress."

When should we not close the dispute?

The user may encounter a situation where the order was purportedly sent, but the store owner did not provide the postal ID. It is recommended to open a dispute and observe the reaction of the seller. You can not believe the store owner if he tries to convince the buyer in words that the order is sent and goes to the user. Whether to cancel the dispute on "Aliexpress" after the seller has offered the correct postal ID? In this case, close the dispute.

If the contents of the received parcel do not correspond to the order, then the user has the right to refund the paid amount in full. For a partially damaged product, the buyer can receive only a part of the funds. To return the full amount, you have to send the parcel back.

It is not necessary to cancel the dispute, as soon as the seller offers to send a replacement for another product. Open the dispute again, if the product is defective, or even not sent, the buyer will not be able to. The user needs to wait for the arrival of the goods in the proper form. Until this point, closing the dispute is not recommended.

When can a dispute be canceled?

There are situations when the postal identifier is OK, but the term for the protection of the order is coming to an end. The buyer has to open a dispute. Is it possible to cancel the dispute on "Aliexpress", if the seller asks about it? Closing the dispute should be only when the store owner will extend the term of protection of the order.

If the package contains a defective product, the buyer opens the dispute. You can cancel it if the user is completely satisfied with the terms of the seller.

Unfair sellers

Sometimes dishonest shopkeepers ask to close the dispute. You can perform this procedure, but only if the order protection has not yet been completed. If the period has expired, the dispute will close automatically, and the shop owner will receive the money. The seller can often ask that the buyer cancel the dispute. Dispute can not be closed if the delivery time has already passed.

Promises of store owners to send other goods

What if the seller asks to cancel the dispute on "Aliexpress", undertaking to send another product? When receiving a defective product, the request of the store owner to close the dispute should be ignored. Otherwise, the buyer can remain without money. It is worth remembering that sellers want to get paid for the goods as quickly as possible. Therefore, they need the dispute to be canceled.

For low-quality goods, the seller is penalized by the administration of the trading platform "Aliexpress." If disputes over a defective product open frequently, the store may be closed. To avoid such problems, sellers from China are going to deceive.

There are times when store owners are asked to cancel the dispute on "Aliexpress", promising to return money to users through PayPal. With such proposals, unfair sellers turn to buyers. In such cases, the administration of the site does not guarantee the security of the transaction. Sellers can get funds and disappear right after the cancellation of the dispute. Open dispute should be closed only after a refund.

Requests of sellers to confirm receipt of goods in advance

There are situations when the buyer draws up an order, and then receives a message from the seller. The store owner asks you to confirm in advance the receipt of the parcel. The seller explains that he urgently needed money. Variants of the reasons can be different: the treatment of a close relative, the purchase of food for children, the payment of training.

The user sees that the mail identifier is perfectly tracked and confirms receipt of the parcel. Then the buyer discovers that the order was sent to a different address. Therefore, you can not confirm receipt of the parcel until it comes and is not verified.

How to recognize unscrupulous sellers?

The buyer can guess the intentions of the store owner on the following grounds. The seller sends messages requesting to close the dispute, proposes to return the funds using PayPal. He can also begin to delay, repeatedly prolonging the term of protection of the order. What if the seller canceled the dispute on "AliExpress" or wrote that the buyer is trying to deceive him? In such cases, you need to edit the information, add new evidence and translate the dispute into a claim.

At that moment, the administration of the website "AliExpress" should come to the rescue. Together with the completion of the dispute, the order will be closed. The further outcome of the events depends on the site administrators. If the buyer loses the dispute, he will lose his money.

How to cancel a dispute on "Aliexpress"?

To start, you need to log in to your account. Then go to the order page. The user will see that the dispute is open. How to cancel a dispute on "Aliexpress"? To do this, click on the Cancel dispute button.

A window will appear with a drop-down list and a comment field. It is necessary to choose the reason for canceling the dispute from the list, add a description and click on the "confirm" button. In this case, all problems with the seller should be resolved.

Self-closure of a dispute can not be a guarantee of a refund or replacement of goods. Unfair sellers can be found everywhere. When closing a dispute, you need to be careful not to stay without an order and the money spent on it.

Is it possible to open a dispute on "Aliexpress" after its cancellation?

There are rules for each situation. It is necessary to closely monitor the order protection timer and your actions. If there is still time, the buyer can reopen the dispute after it is canceled. Problems can arise at any stage of delivery of the parcel. If the disputes about the postal identifiers are successfully resolved, this does not guarantee that the orders will be safe and sound.

Therefore, the system has the option of opening a dispute for the second time. If necessary, you can ask the store owner to extend the time. After the expiration of the protection of the order, the dispute will not be opened again. It is necessary to distinguish the icons "accept" and "cancel" the dispute. If the buyer presses the first button, it will mean that he agrees with all conditions of the store owner and closes the dispute.

After expiration of the protection of orders, the user can not reopen the dispute. If the seller's conditions are accepted by the buyer, then the dispute is closed. Therefore, you can not click on the "take" icon before receiving and carefully checking the order.

Closure of acute debates

How to cancel a dispute on "Aliexpress", if it was transferred by the user to the claim? To do this, open the page of the dispute. Then click on the "Complaint Processing Center" link. After that, click on the "cancel claim" button. A window opens with a list of the circumstances that led to the implementation of this procedure.

The list contains the following lines: the achievement of a compromise, the return of funds to the user, the receipt of the goods by the buyer, and the other. From this list, you must choose the reason for canceling an aggravated dispute. Brief description should be entered in the field "message". Then click on the "confirm" button. After sending a refusal, a window will pop up, in which you should mark the line "yes, I want to cancel the claim".

Clicking this button will close the complaint. The dispute will be terminated. It should be borne in mind that the buyer's refund to the buyer is not done by the seller, but by the administration of the website "AliExpress." The funds will be transferred to the user's account within a few days.

conclusions

Administrators are not responsible for the promises of sellers. Therefore, buyers can not be 100% sure that store owners tell them the truth. In an uncertain situation, the dispute should be left open. Should I cancel the dispute on "Aliexpress"? It is not recommended to do this until the order arrives.

Otherwise, the buyer may be deceived. It is worth noting that the dispute is an excellent mechanism to combat dishonest shopkeepers. However, you need to be able to use it correctly. Before cancellation of a dispute, one must demand reliable guarantees from the seller.