Correct return of good quality goods

Sometimes in our life there are situations when after a while the purchased thing becomes unnecessary and I want to return it back to the seller. Not everyone knows how to properly make an exchange and return a good quality product. In such cases, one should resort to Article 25 of the RF Law "On Protection of Consumer Rights".

Reasons for making a return and exchange of goods of proper quality

Suppose that you purchased a non-food product, for example, a closet for clothes of excellent quality, but for certain reasons it does not suit you. In our case, the wardrobe may be wider than the niche provided for its installation a few centimeters - you understood this at home, collecting all the details of the cabinet and trying to "shove" it. That is, it does not fit you in size, size and shape. In this case, you have all the rights to make a return of the goods of the proper quality. To do this, give the product its original appearance. In the case of a wardrobe - dismantle it, fold the parts into a box and make sure they are intact. In addition, you need to take a cash (sales) check. In the absence (loss) of the check, returning the goods of the proper quality becomes a little more complicated, instead of it you can use the testimony of people who were present at the purchase of the goods (friends, acquaintances, relatives).

It should be remembered that a return of good quality goods is possible only for two weeks from the date of purchase (14 days), the acquisition date itself is not included in this interval. That is, having bought the goods on May 18, 2013 (purchase day), you can exchange it on any day (until 01.06.13). The employees of the store will not consider the days off. Therefore, if it happened that you came on 03.06.13, and you did not accept the goods, referring to the weekend, you will have to prove your rightness to observe the period of return or exchange of the acquired thing in court, which, undoubtedly, will take your arguments into consideration. But, despite this, it is recommended to come to the store earlier for several days, rather than after waiting for a court decision for several months.

Who should I contact in the store if I have to return the goods of the proper quality or exchange it?

To get started, go and see another similar product. Then go to the seller and kindly ask him to replace the goods, explaining the situation. When you are offered another closet, specify its dimensions, and if everything suits you, write in two copies an application with an exchange request (in the name of the director of the outlet). In the application you need to indicate which goods you returned, and which one you ask to give to you in return, sign and must specify the date of signing the document. The store employee must indicate his / her details in full (name and title), indicate that he took the goods from you, write down his characteristics and put a painting. In the event that the selected product will be more expensive than the previous one, try to agree on an additional payment of the difference with the seller.

If, after returning to the store, you did not find the products for which goods could be exchanged (for example, cabinets of the necessary dimensions are sold), you need to transfer the goods to the seller under the painting. Then you should write a statement, which will indicate your request to return the money paid for the goods no later than three days (starting from the date of return).

If the seller refuses to change the goods or take it back, you can contact the store administrator. If you also received a refusal, mail a statement to the store in writing, asking for the time and date when you should come to the store for a return or exchange of goods. If the response from the store you did not receive immediately, contact the claim against the store or entrepreneur in court.

Before contacting the store, it should be noted that there is a list of goods that can not be exchanged and returned. To such goods in accordance with the provisions of Resolution No. 55 of January 19, 1988 of the Government of the Russian Federation are: jewelry, household chemical goods, books, cosmetics and perfumes and some others.