To consider citizens' appeals, state bodies are obliged within the time limits established by law

Citizens' appeals are proposals, applications and requests sent to government bodies by any person living in Russia. He has the right to apply to various authorities: the prosecutor's office, the police, the tax inspection, other state organizations, as well as local authorities.

Why did officials ignore the appeal? Citizens of our country often pose this question.

According to Russian legislation, citizens' appeals can not be left without attention. Officials are required to review the appeal within 30 days and to respond to the applicant. (Unfortunately, the law does not specify what this answer should be-and government officials often sin by sending meaningless unsubscribing messages to citizens.) Both written and oral appeals of citizens are accepted. But if you want to obtain from the authorities a real solution to your problem, then it is better to apply in writing, the fact of treatment should be recorded in the log of incoming documentation, where he is assigned a number. It is advisable to write the appeal in two copies: one remains in the organs, the other - with the date and the incoming number, with the stamp of the organization - you. So officials can not evade the answer: they say, they did not receive anything.

Citizens' appeals are divided into proposals, applications and complaints. A proposal is an initiative of an individual to improve, modernize or improve the activities of public authorities or local governments. The application is a request in facilitating the resolution of any issue concerning the citizen himself or other citizens. The complaint is a request for the protection of his rights and freedoms.

How to write an appeal correctly in order to get an effective response? First of all, it is necessary to state clearly: to whom the appeal is addressed and from whom it is sent (name, patronymic, place of residence, contact telephone number). A written document must contain specific facts. General arguments that everything is bad, do not suit. You can not retell someone's fiction. At the end of the appeal, it makes sense to warn officials about their actions in the event that the signal is not reacted. This can be, for example, an appeal to the prosecutor's office or, in the case of services, to Rospotrebnadzor. If the problem is serious - you threaten to go to court, the press, the Prosecutor General's Office and the President of the Russian Federation. Usually it encourages officials, and they begin to act actively.

Consideration of citizens' applications is a direct duty of officials. Ignoring them is solved only by the officials who have become too arrogant. The closer the region is to the capital, the less frequent there is the indifferent attitude of officials towards citizens' appeals. And everywhere the responsibility of officials depends on the legal literacy of citizens. If a person knows his rights, he gives good reasons, no official, if he is in his right mind, will not risk ignoring such treatment, since this can negatively affect his career.