Specialty "Hospitality": whom to work with?

Sooner or later, most people need to use hotel services. Arriving on a business trip, visiting relatives or being in the city for entertainment purposes, the guests choose the hotel to their liking and take the number for a certain number of days.

Depending on the class of the establishment, the attendants can offer customers a set of standard services or some additional service.

Who works in hotels

The hierarchy of hotel personnel, in fact, is the same as in many other organizations: there are service personnel, a middle management team and top management.

In order to occupy a post of the lowest level, it is enough to have diligence and discipline, and managers can not do without special education (the faculty of "Hospitality"). Who to work after graduation, the graduates themselves decide, focusing on the specifics of the knowledge received and their personal preferences.

Tasks of hotel staff

On the shoulders of service workers lies the provision of round-the-clock operation of the hotel. Cleaners and maids are engaged in guidance and maintenance of cleanliness in rooms, corridors, halls, on stairs and in the courtyard of the hotel. Other employees take orders from customers, deliver food and purchases, help with loading and unloading of luggage, keep their clothes and shoes clean, and also carry out a lot of other similar tasks. The advantage of such relatively simple occupations can be called the absence of the need for special training, for example, at the Faculty of Hospitality. Who can work without experience and skills, so it's a maid or cleaner.

Such employees practically do not communicate with the guests. In the extreme case, short dialogues on general topics are acceptable.

The study of the features of the functioning of inns or hotels and management activities in this structure is carried out by students who have chosen the specialty "Hotel and Restaurant Business". Who can work after the release? Manager, administrator, HR specialist or manager.

Duties of a specialist in hotel services

Mid-level managers assume the following duties:

1. Control of the work of the attendants.
2. Formulation of valuable instructions, the choice of their executors and monitoring the quality of the work performed.
3. Control compliance with internal rules of the organization.
4. Observation of compliance with the necessary sanitary and hygienic standards.
5. Communicate with customers, resolve conflict situations (within their competence).

In addition, a specialist in hotel services can advise, instruct beginners and conduct internships. His duties often include conducting interviews with applicants for vacancies, as well as their selection.

An important task of the specialist manager is to monitor the mood of the team and its correction. A good worker knows how to analyze the situation on time, predict its development and optimize this process (resolution of internal conflicts, correct selection of personnel, application of incentive measures and penalties).

Many of the wisdoms from this list are taught in various educational institutions at the faculty "Hospitality" (whom to work and what specialty to choose, the student should decide before admission).

Advantages of the work of a specialist in hotel services

Choosing such a profession, people expect the following privileges:

• Getting experience in the field of management, which is useful not only for promotion in the hotel business, but also for working in many other structures.
• Such workers receive a very decent salary. Rank specialists are not supposed to tip, but their salary is several times higher than the official earnings of porters and maids.
• As a rule, working diligently as a specialist in hotel services, you can count on an upswing.

Many young people do not think about the future specialty, studying hotel business. Who to work with, they decide after gaining minimum experience, studying their capabilities and market requirements. That is, they perceive work in a hotel as a start for a career.

Disadvantages of the profession

The drawbacks characterizing this type of activity can be attributed inevitably to the high nervous tension of executives, as well as the absence of a standardized working day.

Students wishing to work in this industry should carefully weigh all the nuances before studying the hotel business. Who to work, decide for themselves, but you need to remember, this business is always working with people who have different temperaments, characters and level of culture. Both impolite, frustrated and even rude people can be found among the guests and in the staff. The specialist should be able to find a way out of various sensitive or conflict situations in order to maintain the institution's reputation and customer loyalty at the highest level.

Hospitality: whom to work and where to study?

Modern educational institutions offer those wishing to have two opportunities for obtaining education in this area:

1. Diploma thesis.
2. Postgraduate.

The first is traditional training with the assignment of a bachelor's degree at the end of the course. Postgraduate education can take advantage of young professionals or already held workers in the hotel industry, who want to improve their skills. The result of this training is a master's degree.

Many domestic trade universities and specialized colleges offer to master the specialty "Hospitality" (who can work after graduation, you can ask the admissions committee or study relevant publications.) In addition, many educational institutions in Switzerland, France and Poland are constantly inviting entrants.

What is required for mastering the profession

It must be said that not every person can be a specialist in hotel services. To effectively perform managerial functions and be useful to the organization of the employee, the student will need pragmatism, skills of rational thinking, patience and certain leadership qualities.

At the moment, there is a certain skew in the labor market towards supply, that is, there are more young specialists than vacancies. However, this fact should not confuse ambitious and purposeful people, because with such qualities they have all the chances for a successful career. In addition, the training program includes a large number of universal items that can be useful when working as a manager or a human resources specialist in an organization that is far from the hospitality industry.

Knowing who you can work with, having finished the "Hospitality", young people should take into account the specifics of the future profession. Only in this way will learning be interesting, and work becomes a favorite occupation.