Uber: reviews of passengers. Taxi service

Taxi services are enjoyed by each of us. Even those who have their own transport, do not always have the opportunity to drive it because of improper conditions or even banal fatigue. And ordering a taxi for the minimum price, you will be sure that you will be taken.

If we are talking about taxi services, we can not fail to mention such a service as Uber. Reviews about it go the most diverse - starting from strikes by taxi drivers who say that the model offered by this company takes away their jobs, and to the users who managed to use the services of Uber and still order a car with the application.

For more information about what Uber has been able to find reviews for us, read on.

general information

First, let's clarify what the Uber represents itself. This service, founded in 2010, the idea for the creation of which came to the developers, as noted in unofficial sources of information, back in 2008. Initially, the service was positioned as such that it provides the possibility of a quick and convenient taxi order exclusively with luxury cars. It is even known that the company Uber provided its drivers with a list in which the cars available for work were marked. These were the BMW 7-series, Mercedes-Benz S500, Cadillac Town Car and other similar models.

However, a little later it became clear that the model proposed by this startup, can grow into something more than just a form of ordering a car. Uber offered the opportunity to benefit all participants - both taxi drivers and customers. Of course, the list of cars that can be ordered has increased.

Benefit

The first advantage is for those who book a taxi with this application. It is important to note that the cost of Uber makes it possible to share with your friends, colleagues or even casual people, thus saving money for customers. In order to share and know exactly who should pay how much, there is a special function in the Uber application. It is very easy to use.

The second point concerns drivers-owners of cars. Unlike simple taxi companies, where the driver is accepted as an employee, in the model proposed by this startup, everything is different. The taxi driver Uber is a simple car owner who can engage in additional income in his spare time. Thus, he "monetizes" both his own time and his car, extracting revenue.

Benefits to all

There is one more concept according to which the service operates. So, it significantly reduces the number of cars on the roads. Since using the Uber taxi service can be cheaper, it makes no sense to buy your own car - in fact in any situation you can call a private driver using the application. According to the authors of the idea, this reduces the number of cars on the roads, which brings certain benefits to the environment.

Another point, which has already been said, is the opportunity to benefit those who own a car. To ensure that it does not stand idle in the garage, the driver of Uber-taxi has the opportunity to earn on his car, thus covering the cost of maintenance.

How to order

According to what is left on the service Uber reviews, taxi order here is carried out in a fairly convenient form - using a mobile application. Due to this, Uber has many competitive advantages compared to the traditional order of a taxi by phone. First, the application automatically locates the client, allowing you not to bother with specifying the address where you want to go. Secondly, the service has a function to show available cars in the area where the customer is located. Again, the ability to see the movement of a car on the map is an excellent alternative to the usual SMS and calls "the car has arrived". You can be ready in advance for the arrival of a taxi driver.

In addition to all this, there are other Uber bonuses. For example - the ability to see a transparent tariff system. The appendix notes how the cost of the trip is calculated based on its range. This is designed to put the edge of an unreasonably high price. In the case of using Uber, the client's phone will show how much he will have to pay approximately in advance.

Positive reviews

All these moments, undoubtedly, make the trip with Uber more convenient and profitable in many senses. Due to this, again, the service has been rapidly gaining popularity in many countries. Now, according to the information on the official website, he works all over the world, than does travel with private carriers cheaper and more comfortable.

Of course, there is Uber in Russia. Moscow with all its traffic jams, obviously, needs a service that could reduce the number of cars on the roads. However, the more likely option is that users of the service will not abandon the machines in principle for the reason that even this service has not only positive but also negative feedback. We'll talk about them in this article in part.

Feedback on payment

Since in Uber, tariffs are generated using a mobile application, respectively, and payment is carried out in the same way - virtually. The clients of this service do not pay for the transportation services directly in cash - all money is automatically written off from the user's credit card. In this there is a plus - do not think about whether you have enough cash to pay for the road; There is no additional field for manipulating the price on the part of drivers; Uber has the opportunity to track how much the customer paid, and how much the driver should earn.

Such a system, of course, brings positive feedback to Uber. And clients like the opportunity to settle in non-cash form with the help of cards.

But there is another reality - a human factor that can not be rejected either. An example of how he can spoil the impression of the service, can be feedback from customers whose drivers have not disabled the "counter" kilometers in time. Accordingly, the system counted astronomical amounts, which were written off from the client's card. This happens, for example, if the driver does not mean that the passenger left and the trip was completed - the statistics continue to collect data about where the car is going and, for this reason, instead of 300 rubles, can count all 3000. At least several such comments to us Was found on the website Uber (Petersburg). The output is simple enough - to make sure when the car stopped, that the driver marked your trip as finished, and the taring stopped.

As for what Uber tariffs are, you can find out on the official website of the company by simply indicating the city that interests you. As noted in the official information, the cost of the trip is estimated taking into account the prices for your city and, of course, the duration of the trip itself.

Reviews about trips

The path calculated by the Uber system may also differ from the actual route that your taxi driver followed. At least, and this can be found, if you read reviews about Uber.

Taxis are always an opportunity for knowledgeable drivers to "wind" a bit more at the expense of a longer journey. This is normal, because reproach him for the fact that the road was really longer than necessary - it is difficult. The taxi driver may object that on the alternative route there was a threat of getting into traffic jams, so he decided not to risk it. The same drawback is with Uber.

The application itself calculates the length of the route you would like to follow, then gives information about the duration of the trip and, most importantly, about its cost. Based on these data, the customer knows about the approximate price of calling a taxi, knowing how much he will have to pay.

But there are situations when everything happens in a different scenario. In the reviews there is a lot of information about this. Instead of the declared route, the taxi driver takes his client on a longer journey. Due to this, of course, more time is lost for the trip and, most importantly, the amount that the client will have to pay increases.

There are situations when the driver can deliberately drive longer ways, in order to "roll" the extra miles. And it happens that the taxi driver does not really know the route, so he is guided exclusively by the navigator on the mobile phone. Maps do not always take into account the actual situation on the roads (repairs, traffic jams, the ability to "cut off" the distance, travel in a shorter way, which is not on maps and that sort of thing), so this driver as quickly as possible will not take you. Again, there may be dissatisfaction on the part of the customer by the way it was delivered and how long it took eventually for the trip.

Reviews about transport

Cars that are available for ordering in the service also deserve special attention. As already noted, in Uber machines initially allowed only those that met a number of criteria. In particular, it was also the belonging of the model to a certain class. That is, the classic "Lada" here you will not meet, even the economy-variant is a well-groomed foreign car, the salon of which should be put in order and proper appearance.

Most of the reviews that we were able to find on various resources on the Internet indicate that the cars in the service are used good - most often this is indeed a foreign car of the representative class, which is more pleasant to ride in than the usual Daewoo Lanos. On the other hand, there are also negative responses regarding transport. They are talking about the fact that it does not always matter in which car you are driving - Mercedes-Benz S500 or Renault Laguna. More important is the fare, and it will clearly be lower in the case of Renault, than if you go to a German premium foreign car.

In addition, some users even complained about the transport that they had to go after the order through Uber. In particular, we managed to find the characteristics of people who say that the car, despite its premium brand, was obviously shabby from the inside, which indicated the long work of the driver as a taxi driver. Pay more for driving in an old Mercedes, many customers do not consider it advisable. You can parry this statement from a security standpoint. Yes, it is cheaper to go on the old "Zhiguli", but in any force majeure on the road, you see, it's better to be in the Mercedes. Perhaps this was the main motive of the creators of the service, when a requirement was created for the class of cars.

Reviews about taxi drivers

Also I would like to talk about the drivers who can get caught in the service. Of course, most often, taxi drivers who come across when ordering a car, correspond to all those stereotypes that can be found in anecdotes. These are people who, by the nature of their work, like to talk with clients. Therefore it is quite normal, if the driver starts a conversation with you. All the same, you see each other for the first and last time, so you can safely share your personal problems and experiences, the more psychologists have proved that it helps to feel better. Therefore, if you order a car through Uber, be prepared for the fact that in this matter this service is no different from other companies.

On the other hand, some points, as evidenced by the reviews, can go beyond the norm. For example, drunk drivers. If we talk about traditional taxi services, then they have a clear control over the state of the person driving. In addition, there are bosses who, without any doubt, will fire a drinker at work (and even at the wheel of a car) a person.

With Uber, the situation is slightly different. There is no boss, but there is only a system of ratings and the ability to complain about the taxi driver. Yes, the customer can complain after the service was given to him, and the driver will most likely be given a negative rating, because of what he can not continue working. But to prevent a situation when a drunk taxi driver will take his order, through this service is very difficult. And there are no licenses for carrying out such activities as passenger transportation.

The rating system

We have already said that drivers are given the semblance of a rating. The more they work and take night orders - the sooner it grows. Again, if the client leaves a positive assessment of the services rendered to him - the taxi driver gets an increase in that rating.

The same applies to passengers. Each client has a "reputation", which is based on the adequacy of his behavior. Such a rating system is visible to taxi drivers who take an order. They see not only the cost of transportation, but also what kind of person they will get. Plus, such a system allows you to "screen out" those who order a taxi, but do not come to the call - the numbers of such users fall into the "black list".

Problems with Uber

About the service there is a lot of ambiguous opinions. Someone argues that such a model can not get accustomed to in Russia, and there are many reasons for that. If the idea of a startup appeared somewhere in San Francisco where there was a problem - there were people who wanted to carry out transportation on their own transport and, accordingly, those who needed taxi services; Then in our country there is also a lot of other people. For example, they are taxi drivers who insistently require clients to leave them a tip in cash. Or, say, customers who leave the negative feedback "just like that," for the reason that they paid not 100 rubles, as they wanted, but 200. Another example is the drivers mentioned above, artificially "rolling" additional kilometers.

That is, Uber has troubles in the form of what model is represented as the main and how it is implemented in our country. And for sure the service has a lot of similar local problems in each country. All this depends on the mentality of people, on their customs, habits and culture.

Is it worth using

If you read all these customer testimonials about the Uber service and have not yet decided whether to use it, we have good news for you. For people who have used the services for the first time, a free trip is available in Uber. It can also be called a trial one, since its purpose is to enable a potential client to assess how convenient and comfortable the use of the service is, how easy it is to order a car wherever you need and how cheap it all can be.

So, if the reviews did not clarify the situation for you, our advice - just try. Install the application, understand how it works. And when the next time you want to call a taxi - try the service Uber. Perhaps you really like the mechanism of the application - to monitor the movement of the taxi driver, no need to dictate the address and pay cash. If you like all this, then why not? In the end, this service for the shortest period of time has become extremely popular around the world. There is a possibility that you will have some minor problems like a taxi driver asking for a tip or not enough clean salon. On the other hand, there are estimates that you can put at the end of the trip. And, maybe you are lucky - and your trip will pass just fine.

In general, the concept of Uber has the right to exist. Perhaps in Russia it will develop only a short time later, but we are confident that this will happen. And if not this, then some other taxi calling service with the help of applications will make a real boom in the transportation market, and at the same time in the sphere of employment.